Olha Shvydka
Edmonton,Alberta
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, administrative and clerical duties. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Service Appointment Coordinator
Hyundai Motors
12.2023 - 03.2024
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Took information from potential customers to assess needs.
- Made phone calls and sent emails to establish leads.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Managed more than 50 incoming calls per day.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
Client Service Professional
German-Auto (Volkswagen)
03.2022 - 11.2023
- Greeted customers pleasantly and scheduled appointments for service.
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
Customer Service Representative
Detailing Garage Studio
02.2021 - 12.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
Education
Master of International Communications -
Ternopil National Pedagogical University
01.2023
Bachelor of International Communications -
Ternopil National Economical University
05.2021
High School Diploma -
Ternopil High School №18
07.2017
Skills
- Customer Service
- Incoming Call Reception
- Computer Skills
- Positive Attitude
- Telephone Etiquette
- Clear Communication
- Document and File Management
- Microsoft Office
- Office Equipment Operation
- Database and Client Management Systems
- Schedule Management
- Strong Organizational Skills
- Multitasking and Time Management
Timeline
Service Appointment Coordinator
Hyundai Motors
12.2023 - 03.2024
Client Service Professional
German-Auto (Volkswagen)
03.2022 - 11.2023
Customer Service Representative
Detailing Garage Studio
02.2021 - 12.2022
Master of International Communications -
Ternopil National Pedagogical University
Bachelor of International Communications -
Ternopil National Economical University
High School Diploma -
Ternopil High School №18
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