Olha Mackey
Administrative Assistant
San Diego
Summary
I have 4 years of experience in administrative support and process coordination. I have a proven ability in data entry, handling customer inquiries, and resolving issues in fast-paced environments. I am adept at maintaining high standards of customer service and collaborating effectively with cross-functional teams.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Administrative Assistant – Real Estate Department
Considine & Considine, CPA’s
09.2024 - Current
- Data Entry and Management: Maintain and update department client databases, ensuring accurate and up-to-date personal information
- Enter new clients' details into the Practice Management system
- Document management: Create billing slips, engagement letters, and powers of attorney
- Send documents to clients for e-signature via DocuSign and log all signed documents for proper record-keeping
- Communication: Assist clients over the phone and via email, providing timely and effective responses
- Calendar and Scheduling: Schedule appointments for partners and clients using Outlook Calendar
Administrative Assistant
Guam AutoSpot
09.2023 - 05.2024
- Document management: Processed invoices, purchase orders, expense claims, and other financial documents to ensure accurate and timely handling of transactions
- Order Tracking: Monitored special orders and back-ordered parts, maintained inventory records, and ensured accurate updates
- Communication: Managed vendor communication and tracked order deadlines effectively; conducted daily calls to GM assistance services to resolve questions related to parts orders
- Inventory Management: Received and inspected incoming orders for damage and correct quantities, updating inventory records and bin locations as necessary
- Operations Assistance: Handed over invoices to the accounting department, assisted the parts counter, and performed special tasks and overhauls as requested by the manager
Food Server
OLDE TOWN PIZZA AND PASTA
12.2022 - 08.2023
- Cash Handling & Transaction Processing: Processed payments accurately, handled cash and card transactions
- Phone Etiquette & Communication: Answered phone calls, took delivery and takeout orders, and assisted customers with inquiries
- Prioritizing Tasks Under Pressure: Managed competing priorities in a high-demand environment, ensuring smooth operations and excellent customer service
- Teamwork & Collaboration: Worked closely with team members and management to maintain efficiency and create a positive work environment
Supply Chain Coordinator
Kron (Ukrainian company)
08.2020 - 09.2022
- Document management: Created invoices and packing lists, prepared spreadsheets for Ukrainian customs documentation, maintained the primary container management spreadsheet, and prepared balance reports for reconciliation with Chinese manufacturers
- Communication: Coordinated international shipping operations and liaised with manufacturers through meetings, emails, and phone calls to ensure timely and compliant delivery of goods
- Payment Processing: Reviewed and verified vendor payments and accounting disbursements for accuracy and compliance, ensuring proper reconciliation with vendors
- New Project Development: Conducted sourcing activities to identify and evaluate new manufacturers in China, expanding the company's network and enhancing sourcing options
Education
Bachelor's Degree - Humanities
V. N. Karazin Kharkiv National University
Student Exchange Program - Chinese Language and Culture
Anhui University
Skills
Data entry
Administrative support
Computer skills
Filing
Mail handling
Document control
Customer service
Appointment scheduling
Database management
Microsoft Office Suite
Timeline
Administrative Assistant – Real Estate Department
Considine & Considine, CPA’s
09.2024 - Current
Administrative Assistant
Guam AutoSpot
09.2023 - 05.2024
Food Server
OLDE TOWN PIZZA AND PASTA
12.2022 - 08.2023
Supply Chain Coordinator
Kron (Ukrainian company)
08.2020 - 09.2022
Student Exchange Program - Chinese Language and Culture
Anhui University
Bachelor's Degree - Humanities
V. N. Karazin Kharkiv National University
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