Olha Mackey
Administrative Assistant
San Diego
Summary
I have 4 years of experience in administrative support and process coordination. I have a proven ability in data entry, handling customer inquiries, and resolving issues in fast-paced environments. I am adept at maintaining high standards of customer service and collaborating effectively with cross-functional teams.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Administrative Assistant – Real Estate Department
Considine & Considine, CPA’s
San Diego, CA
09.2024 - Current
- Data Entry and Management: Maintain and update department client databases, ensuring accurate and up-to-date personal information
- Enter new clients' details into the Practice Management system
- Document management: Create billing slips, engagement letters, and powers of attorney
- Send documents to clients for e-signature via DocuSign and log all signed documents for proper record-keeping
- Communication: Assist clients over the phone and via email, providing timely and effective responses
- Calendar and Scheduling: Schedule appointments for partners and clients using Outlook Calendar
Administrative Assistant
Guam AutoSpot
Hagatna, GU
09.2023 - 05.2024
- Document management: Processed invoices, purchase orders, expense claims, and other financial documents to ensure accurate and timely handling of transactions
- Order Tracking: Monitored special orders and back-ordered parts, maintained inventory records, and ensured accurate updates
- Communication: Managed vendor communication and tracked order deadlines effectively; conducted daily calls to GM assistance services to resolve questions related to parts orders
- Inventory Management: Received and inspected incoming orders for damage and correct quantities, updating inventory records and bin locations as necessary
- Operations Assistance: Handed over invoices to the accounting department, assisted the parts counter, and performed special tasks and overhauls as requested by the manager
Food Server
OLDE TOWN PIZZA AND PASTA
Williamsburg, VA
12.2022 - 08.2023
- Cash Handling & Transaction Processing: Processed payments accurately, handled cash and card transactions
- Phone Etiquette & Communication: Answered phone calls, took delivery and takeout orders, and assisted customers with inquiries
- Prioritizing Tasks Under Pressure: Managed competing priorities in a high-demand environment, ensuring smooth operations and excellent customer service
- Teamwork & Collaboration: Worked closely with team members and management to maintain efficiency and create a positive work environment
Supply Chain Coordinator
Kron (Ukrainian company)
Kharkiv
08.2020 - 09.2022
- Document management: Created invoices and packing lists, prepared spreadsheets for Ukrainian customs documentation, maintained the primary container management spreadsheet, and prepared balance reports for reconciliation with Chinese manufacturers
- Communication: Coordinated international shipping operations and liaised with manufacturers through meetings, emails, and phone calls to ensure timely and compliant delivery of goods
- Payment Processing: Reviewed and verified vendor payments and accounting disbursements for accuracy and compliance, ensuring proper reconciliation with vendors
- New Project Development: Conducted sourcing activities to identify and evaluate new manufacturers in China, expanding the company's network and enhancing sourcing options
Education
Bachelor's Degree - Humanities
V. N. Karazin Kharkiv National University
Student Exchange Program - Chinese Language and Culture
Anhui University
Skills
Data entry
Administrative support
Computer skills
Filing
Mail handling
Document control
Customer service
Appointment scheduling
Database management
Microsoft Office Suite
Timeline
Administrative Assistant – Real Estate Department
Considine & Considine, CPA’s
09.2024 - Current
Administrative Assistant
Guam AutoSpot
09.2023 - 05.2024
Food Server
OLDE TOWN PIZZA AND PASTA
12.2022 - 08.2023
Supply Chain Coordinator
Kron (Ukrainian company)
08.2020 - 09.2022
Student Exchange Program - Chinese Language and Culture
Anhui University
Bachelor's Degree - Humanities
V. N. Karazin Kharkiv National University