Olha Lutsenko

• Provided hair coloring services, haircuts, care restoration for hair.
• Managed cash register transactions during checkout process.
• Greeted customers, answered phones and booked appointments.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Recommended products to clients based on their individual needs.
• Participated in team discussions regarding marketing strategies for the salon.

• Managed cash register transactions during checkout process.
• Developed relationships with new clients through referrals from existing customers.
• Created updos for special occasions like weddings or proms.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Applied highlights, lowlights or other coloring techniques.
• Social media management
• Beauty salon decoration
• Introduction of new working systems for promotion

Owner Amer 289-971-72-85

• Hair cuts and coloring.
• Children's haircuts and hairstyles
• Customer appointments by phone
• Sale of salon products as well as hair care staff but for each client with recommendations specifically for them.
• Maintaining cleanliness in the salon as well as disinfection of tools
• Counting money in the cash register and documenting the closing and opening of each day.

Owner Sheila 416-678-28-46

• Haircuts and coloring of any complexity.
• Professional hair care.

• Greeted customers, answered phones and booked appointments.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Material procurement and control
• Attracting new customers
• Maintaining social networks of the beauty salon
• Haircuts and coloring of any complexity.
• Created updos for special occasions like weddings or proms.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Assisted other stylists with busy periods in the salon.
• Educated clients on proper home hair care maintenance techniques.
• Recommended products to clients based on their individual needs.
• Upsold additional services when appropriate to increase sales volume.
• Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
• Collaborated with other beauty professionals on projects related to hairstyling.

• Established long-term relationships with key contacts at client companies.
• Developed and maintained relationships with clients to increase sales revenue.
• Analyzed customer needs and preferences to recommend appropriate products.
• Provided detailed product information to customers, including features, prices, and availability.
• Attended trade shows and conferences to promote products and services.
• Resolved customer complaints and inquiries in a timely manner.
• Generated daily reports on sales activities for management review.
• Priced out products for customers and drew up sales paperwork.
• Handled credit and debit card payment processing to complete purchasing experience.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Demonstrated product features to align with customer needs.
• Greeted customers to determine wants or needs.

• Provided exceptional customer service to ensure customer satisfaction.
• Monitored staff performance to ensure adherence to customer service standards.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• As it was a family business - absolutely all duties were performed, from sales and contact with factories, to the delivery of wholesale fabric. Tailoring and supervision of staff.