Olha Lutsenko
Milton,ON
Summary
Dynamic and creative Hairdresser-colorist and Customer Service Manager with a proven track record in enhancing client satisfaction and boosting sales by up to 30% at Adamant. Adept at appointment scheduling and fluent in Russian and Ukrainian, I excel in personalized customer service and innovative problem-solving. My experience at Miano Hair Care showcases my ability to blend artistic talent with effective communication and teamwork. Experienced Stylist with 7 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication.
Overview
13
13
years of professional experience
Work History
Hairstylist Receptionist
Miano Hair Care
05.2024 - 07.2024
- Managed cash register transactions during checkout process.
- Developed relationships with new clients through referrals from existing
- Created updos for special occasions like weddings or proms.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Applied highlights, lowlights or other coloring techniques.
- Social media management
- Beauty salon decoration
- Introduction of new working systems for promotion
Hairstylist
Ohana Family Salon
09.2023 - 04.2024
- Hair cuts and coloring.
- Children's haircuts and hairstyles
- Customer appointments by phone
- Sale of salon products as well as hair care staff but for each client with recommendations specifically for them.
- Maintaining cleanliness in the salon as well as disinfection of tools
- Counting money in the cash register and documenting the closing and opening of each day.
Self-employed Hairdresser-colorist
Self
02.2022 - 07.2023
- Haircuts and coloring of any complexity.
- Professional hair care.
Hairstylist/Co-founder of a Salon Beauty of OA
Beauty of OA
08.2017 - 02.2022
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Material procurement and control
- Attracting new customers
- Maintaining social networks of the beauty salon
- Haircuts and coloring of any complexity.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses
- Educated clients on proper home hair care maintenance techniques.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling
- Collaborated with other beauty professionals on projects related to hairstyling.
Sales Consultant/Sales Consultant/Manager's Assist
Leather Goods Store
12.2015 - 04.2017
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Attended trade shows and conferences to promote products and
services - Resolved customer complaints and inquiries in a timely manner.
- Generated daily reports on sales activities for management review
- Priced out products for customers and drew up sales paperwork.
Customer Service Manager
Adamant
09.2011 - 10.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- As it was a family business - absolutely all duties were performed, from sales and contact with factories, to the delivery of wholesale fabric.
- Tailoring and supervision of staff.
Education
High School Diploma -
Lyceum At The Academy of Urban Economy
Ukraine KharkivHairstylist, Colorist -
More Than 10 Diplomas And Trainings
UkraineSpecialist | Commodity Officer of Customs Control -
Kharkiv University of Commerce And Economics
Ukraine Kharkiv06.2013
Skills
- Quick Learner
- Information retrieval
- Appointment Scheduling
- Fluency in Russian and Ukrainian language
- Team work
- Use of individual approach to customers, ability to identify needs and help with choice
- Creativity and Originality
- Product Sales
Languages
English
Limited Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Hairstylist Receptionist
Miano Hair Care
05.2024 - 07.2024
Hairstylist
Ohana Family Salon
09.2023 - 04.2024
Self-employed Hairdresser-colorist
Self
02.2022 - 07.2023
Hairstylist/Co-founder of a Salon Beauty of OA
Beauty of OA
08.2017 - 02.2022
Sales Consultant/Sales Consultant/Manager's Assist
Leather Goods Store
12.2015 - 04.2017
Customer Service Manager
Adamant
09.2011 - 10.2015
High School Diploma -
Lyceum At The Academy of Urban Economy
Hairstylist, Colorist -
More Than 10 Diplomas And Trainings
Specialist | Commodity Officer of Customs Control -
Kharkiv University of Commerce And Economics
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