Olha Kondratiuk
Montreal,QC
Summary
Results-driven manager with expertise in inventory management, customer service, and staff training. Proven ability to enhance operational efficiency and elevate customer experiences through effective team leadership.
Overview
1
1
year of professional experience
Work History
Manager
Marché le Richmond Inc
Montreal, Quebec
04.2025 - 11.2025
- Managed daily store operations and staff scheduling to enhance overall efficiency.
- Trained new employees on product knowledge and customer service standards.
- Oversaw inventory management, ensuring timely stock replenishment and effective loss prevention measures.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Cultivated relationships with key customers and stakeholders to expand business networks and identify new opportunities.
- Updated POS system with new products and promotional offers.
Store Assistant
Adar kosher supermarket
Montreal, Quebec
02.2025 - 04.2025
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained store cleanliness and organized merchandise displays to promote product visibility.
- Processed transactions accurately to ensure efficient customer service.
- Supported inventory management by restocking shelves regularly.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Performed daily opening and closing duties such as counting registers and setting alarms.
- Processed customer payments using cash register and credit card machines.
Customer Service Representative
Aldo Group
Montreal, Quebec
10.2024 - 02.2025
- Assisted customers with product inquiries, providing detailed information to enhance purchasing decisions.
- Processed returns and exchanges while adhering to company policies.
- Maintained knowledge of current promotions and sales to inform customers.
- Collaborated with team members to streamline service procedures and improve efficiency.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted products and services during service and account management calls, increasing customer awareness and engagement.
Receptionist
Hotel AC Marriott
Montreal, Quebec
07.2024 - 09.2024
- Greeted guests warmly upon arrival, ensuring a friendly atmosphere.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled reservations and coordinated room assignments, optimizing guest arrivals and ensuring seamless check-in.
- Processed check-ins and check-outs using hotel management software accurately.
- Assisted guests with information about hotel amenities and local attractions.
- Collaborated with housekeeping to streamline room availability, enhancing guest satisfaction and experience.
- Coordinated transportation and dining reservations, providing personalized recommendations to enhance guest experience.
- Handled cash transactions and processed payments for room bookings and services.
Education
Master - International Relations
RIS KSU
Rivne, Ukraine06-2003
Skills
- Inventory management
- POS system updates
- Shift scheduling
- Schedule preparation
- Project planning
- Staff training
- Recruiting and interviewing
- Team leadership
- Task delegation
- Customer service
- Attention to detail
- Problem solving
- Verbal and written communication
- Visual merchandising
Languages
English
Full Professional
French
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Manager
Marché le Richmond Inc
04.2025 - 11.2025
Store Assistant
Adar kosher supermarket
02.2025 - 04.2025
Customer Service Representative
Aldo Group
10.2024 - 02.2025
Receptionist
Hotel AC Marriott
07.2024 - 09.2024
Master - International Relations
RIS KSU