Olha Hryhoruk
Calgary,Canada
Summary
Operations-focused healthcare professional with 10+ years of leadership, clinic operations, client relationship management, and business administration experience. Proven success improving workflows, leading cross-functional teams, managing inventory and vendors, supporting physicians, and optimizing patient experience. Seeking to leverage operational and leadership expertise in a Medical Office Manager or Clinic Operations Manager role.
Overview
12
12
years of professional experience
Work History
Medical Clinic Coordinator
Zulu Medical Cosmetics
Calgary, Canada
07.2025 - Current
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained accurate electronic medical records, ensuring confidentiality and comprehensive documentation.
- Assisted physicians during procedures, supporting efficient patient care and seamless clinical operations.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Oversaw inventory control by forecasting, ordering, and tracking medical and aesthetic supplies to ensure uninterrupted operations.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Developed and implemented standardized procedures for the BioTE pellet therapy program, streamlining workflows and improving operational consistency.
- Enhanced client communication systems by introducing more efficient follow-up processes, improving patient support, engagement, and overall satisfaction.
- Negotiated with vendors and sourced cost-effective medical and aesthetic consumables, achieving better pricing while maintaining product quality.
- Managed daily cash reconciliation, memberships and financial tracking to support accurate reporting and accountability.
- Resolved client concerns professionally and proactively, strengthening patient relationships, trust, and long-term retention.
- Collaborated closely with physicians and clinical staff to improve operational efficiency and deliver an exceptional patient experience.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
Manager assistant / Sales Representative
Utopia SPA
Calgary, Canada
01.2025 - 07.2025
- Increased sales growth by 35% through consultative selling of treatments and cosmetic products.
- Drove a 35% increase in Utopia Spa sales by recommending facial and body treatments and professional skincare products based on client needs.
- Managed daily spa operations serving 25–30 clients per day and processing approximately 45 product sales.
- Improved team performance by training and onboarding seven new employees to support consistent service standards.
- Created digital promotions using Canva, InShot, and CapCut to generate up to 100 new leads per day.
- Used Microsoft Office, CRM platforms, HighLevel, NOVA, Outlook, Excel, and Square to support daily spa operations and sales tracking.
Senior Laser Tech and Medical Esthetician
Utopia SPA
Calgary, Canada
12.2023 - 01.2025
- Resolved client concerns promptly to protect service quality, client satisfaction, and retention.
- Delivered advanced face and body treatments using HIFU, CO2 laser, CoolSculpting, Morpheus8, microcurrent therapy, cold plasma, chemical peels, and Gua Sha.
- Increased monthly sales revenue by 28% by training four junior estheticians and implementing stronger sales practices.
- Oversaw daily operations of a four-room spa, coordinating 24 treatments weekly and maintaining records for 135 clients.
- Improved client retention by 25% by developing personalized skin treatment plans for approximately 470 clients per month.
- Reduced treatment setup time by 25% by streamlining service procedures and training five team members for faster room turnover.
Esthetician/Laser Technician
Q beauty
Toronto
06.2023 - 11.2023
- Performed advanced skincare and body treatments, including Hydrafacial, RF microneedling, microdermabrasion, dermaplaning, laser hair removal, IPL, Venus Freeze, photofacials, and body treatments.
- Recommended personalized treatments and luxury skincare products, including ZO Obagi, Obagi Medical, EstheDerm, Holy Land, SesDerma, and Medik8.
- Delivered treatments using RF therapy, Endospheres Therapy, IPL, and diode laser hair removal, with additional experience in sugaring, waxing, and specialized Brazilian services.
Manager
My Skin Beauty Salon
Ukraine
11.2014 - 04.2022
- Managed daily salon operations to maintain efficient workflows and high-quality customer service.
- Led, trained, and mentored a team of five beauticians and receptionists to improve performance and service consistency.
- Analyzed financial performance and sales trends to identify opportunities for profitability and business growth.
- Implemented marketing, branding, social media, and loyalty initiatives to attract new clients and strengthen retention.
- Helped establish the salon from the ground up, building operational structure and service standards from the start.
Education
Bachelor's degree - Pharmacy studies
Vinnitsa National Pirogov Memorial Medical University
Vinnytsia, Ukraine06-2022
Certification in Esthetics, Beauty School Program -
School or University
Vinnitsa, Ukraine12-2015
Bachelor's degree - Finance Specialist
Vinitsky private college of Economics and Law
Vinnitsa, Ukraine06-2013
Master's degree - Tourism Studies
Kyiv National University of Art and Culture
Vinitsa, UkraineSkills
Clinic operations leadership
- Coordinated clinic operations
- Led workflow improvements
- Implemented operational procedures
- Managed physician schedules
- Oversaw inventory and procurement
- Billing practices
- Treatment protocol adherence
- Financial reporting
- Workflow optimization
- Vendor management
- Cash reconciliation
- Sales growth strategies
- Client relationship management and retention
- Team leadership
- Customer service excellence
Languages
- English, Proficient
- Russian, Native
- Ukrainian, Native
Personal Information
Date of Birth: 04/16/89
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Medical Clinic Coordinator
Zulu Medical Cosmetics
07.2025 - Current
Manager assistant / Sales Representative
Utopia SPA
01.2025 - 07.2025
Senior Laser Tech and Medical Esthetician
Utopia SPA
12.2023 - 01.2025
Esthetician/Laser Technician
Q beauty
06.2023 - 11.2023
Manager
My Skin Beauty Salon
11.2014 - 04.2022
Bachelor's degree - Pharmacy studies
Vinnitsa National Pirogov Memorial Medical University
Certification in Esthetics, Beauty School Program -
School or University
Bachelor's degree - Finance Specialist
Vinitsky private college of Economics and Law
Master's degree - Tourism Studies
Kyiv National University of Art and Culture