Olha Hoshlia
Ottawa,ON
Summary
Dedicated and detail-oriented Receptionist with a strong background in administrative support, customer service, and office coordination. Over 3 years of experience in handling front desk operations, scheduling, and document management. Adept at multitasking, problem-solving, and ensuring a welcoming and professional atmosphere for clients and visitors. Proficient in Microsoft Office Suite and well-versed in managing communications effectively.
Overview
5
5
years of professional experience
Work History
CSR & Teacher Coordinator
Berlitz Ottawa
Ottawa, Ontario
08.2022 - Current
- Serve as the first point of contact for clients, providing exceptional customer service and assistance.
- Coordinate teacher schedules, appointments, and class arrangements.
- Manage incoming calls, emails, and walk-in inquiries professionally.
- Assist with administrative duties, including document preparation and data entry.
- Support office management tasks such as ordering supplies and handling office logistics.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Conduct thorough reviews of contracts and quotes to ensure accuracy and compliance upon receipt.
- Handle online and phone payments via the system and debit machine.
- Process monthly payroll reports and submit them to the finance team.
- Manage bank deposits and financial transactions to ensure accurate recordkeeping.
Office Manager
Representative Office of SPLAT LLC
Kyiv, Ukraine
02.2020 - 02.2022
- Managed front desk operations, greeting visitors, handling phone calls, and directing inquiries.
- Scheduled meetings, conferences, and professional development sessions for up to 30 attendees.
- Oversaw office inventory and supplies, ensuring efficient stock management.
- Provided clerical support by maintaining records, processing documents, and handling correspondence.
- Arranged travel accommodations, including airfare, lodging, and transportation for staff.
- Assisted in organizing office events, staff meetings, and social gatherings.
Education
Bachelor’s Degree: Expert in Translation (Hindi Language) -
Kyiv National Linguistic University
Kyiv, Ukraine06-2019
Skills
- Front desk and reception management
- Professional communication and phone etiquette
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Multitasking and time management
- Data entry and recordkeeping
- Team collaboration and problem-solving
- Handling of incoming and outgoing correspondence
- Ability to work under pressure
- Inventory management and organization
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Polish
Limited
Russian
Professional
CERTIFICATIONS & ADDITIONAL INFORMATION
- Eligible to obtain government-level Reliability Clearance
- Strong interpersonal and communication skills
- Adaptability and quick learning
- Adaptable to fast-paced environments
- Passionate about delivering excellent customer experiences
- Open to professional development opportunities
Timeline
CSR & Teacher Coordinator
Berlitz Ottawa
08.2022 - Current
Office Manager
Representative Office of SPLAT LLC
02.2020 - 02.2022
Bachelor’s Degree: Expert in Translation (Hindi Language) -
Kyiv National Linguistic University
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