Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLHA BUNDZIAK

Windsor,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Private Enterprenuer (in Ukraine)

Olha Bundziak
10.2019 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.

English Teacher

First Kyiv Courses Of Foreign Languages
09.2018 - 04.2021
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Kept classroom organized, clean and safe for students and visitors.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.

Receptionist

Nadia Hotel
02.2009 - 09.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Medical Receptionist

Ivano-Frankivsk Regional Child's Hospital
09.2006 - 12.2010
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained current and accurate medical records for patients.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Bachelor of Science - Technical Translation/Interpreting

Ivano-Frankivsk National Technical University
Ivano-Frankivsk, Ukraine
05.2010

Skills

  • Goal Setting
  • Entrepreneurial personality
  • Strategic Thinking
  • Customer Relations
  • Team Development
  • Innovative Mindset
  • Financial Oversight
  • Customer Service

Languages

English
Full Professional
Ukrainian
Native or Bilingual
German
Limited Working
Russian
Native or Bilingual

Timeline

Private Enterprenuer (in Ukraine)

Olha Bundziak
10.2019 - Current

English Teacher

First Kyiv Courses Of Foreign Languages
09.2018 - 04.2021

Receptionist

Nadia Hotel
02.2009 - 09.2011

Medical Receptionist

Ivano-Frankivsk Regional Child's Hospital
09.2006 - 12.2010

Bachelor of Science - Technical Translation/Interpreting

Ivano-Frankivsk National Technical University

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