Olha Babiuk
Red Deer,AB
Summary
Experienced in managing customer accounts and resolving inquiries with professionalism. Demonstrated ability to enhance customer satisfaction through effective problem-solving and tailored solutions. Proficient in utilizing various software systems for account updates and reporting. Strong skills in conflict resolution and customer relationship management, contributing to increased loyalty and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Contact Centre Advisor
Servus Credit Union
Red Deer, AB
10.2024 - Current
- Ensured consistently positive member experiences by adhering to established standards and guidelines.
- Proactively identified sales opportunities to connect members with suitable financial products.
- Assisted members with technical inquiries related to online and mobile banking services.
- Participated in campaigns while maintaining adherence to call quality standards.
Custumer Experience Associate
TD Bank
Red Deer, AB
08.2022 - 10.2024
- Acquired comprehensive knowledge of company products and services to address customer inquiries effectively.
- Resolved complex customer issues with empathy, creating innovative solutions that surpassed expectations.
- Delivered exceptional customer service to diverse clientele, showcasing strong problem-solving and communication skills.
Fill Crew
Canadian Tire
Red Deer, AB
06.2022 - 08.2022
- Coordinated with crew members to efficiently complete assigned tasks.
- Assisted customers with product selection and order customization inquiries.
- Restocked shelves with merchandise regularly throughout shift.
Education
Bachelor's Degree - International Economic Relations
Vinnytsia Institute of Trade and Economics
Vinnitsiya, Ukraine06-2023
High School Diploma -
School №10
Vinnitsiya, Ukraine06-2019
Skills
- Customer service
- Sales strategies
- Issue resolution
- Communication skills
- Problem solving
- Data entry
- Attention to detail
- Decision-making
- Multitasking
- Analytical skills
Languages
- English
- Ukrainian
- Russian
References
References available upon request.
Timeline
Contact Centre Advisor
Servus Credit Union
10.2024 - Current
Custumer Experience Associate
TD Bank
08.2022 - 10.2024
Fill Crew
Canadian Tire
06.2022 - 08.2022
Bachelor's Degree - International Economic Relations
Vinnytsia Institute of Trade and Economics
High School Diploma -
School №10
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