Olha Akopian
Scarborough,ON
Summary
Skilled Consultant skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
years of professional experience
Work History
Associate Consultant
VERONA EXCLUSIVE SHOP MARKET
Kharkov/ UKRAINE
09.2021 - 01.2022
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Packing, Shipping, and Receiving Assembler
Merchandise Store
Kharkov/Ukraine
06.2021 - 08.2021
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Uncovered and resolved errors with minimal oversight.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Picked orders, scanned products and packed boxes.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Coordinated storage locations and product movements.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Administrator
CLUB HOTEL Safari
Kharkov /Ukraine
05.2018 - 10.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
Education
Bachelor In Human And Social Issues Studies - Sociology And Psychology
H.S. Skovoroda Kharkiv National Pedagogical Univer
Kharkov/UKRAYNE03.2017
High School Diploma -
PUBLIC SCHOOL 30
Kharkov/UKRAYNE05.2011
Skills
- Planning and execution
- Sales skills
- Process Analysis
- Marketing
- Customer Relationship Management
- Integrity and Honesty
- Attention to Detail
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Elementary
Timeline
Associate Consultant
VERONA EXCLUSIVE SHOP MARKET
09.2021 - 01.2022
Packing, Shipping, and Receiving Assembler
Merchandise Store
06.2021 - 08.2021
Administrator
CLUB HOTEL Safari
05.2018 - 10.2018
Bachelor In Human And Social Issues Studies - Sociology And Psychology
H.S. Skovoroda Kharkiv National Pedagogical Univer
High School Diploma -
PUBLIC SCHOOL 30