Olga Villamil
Lake Forest
Summary
Dynamic Housekeeping Supervisor with a proven track record at 14 West Hotel, enhancing guest satisfaction through effective training and mentoring. Expert in cleaning techniques and health compliance, I streamlined inventory management and reduced guest complaints by 30%, fostering a collaborative environment that prioritized quality service and employee development.
Professional with proven expertise in housekeeping management, adept at leading teams to ensure impeccable standards and efficient operations. Known for fostering collaborative environment and achieving high-quality results, adaptable to changing needs. Strong skills in staff training, attention to cleanliness, and operational efficiency, combined with focus on client satisfaction and safety protocols.
Experienced with leading and managing housekeeping teams to ensure top-quality service. Utilizes effective communication and organizational skills to streamline operations and enhance team performance. Track record of maintaining high standards of cleanliness and safety while fostering cooperative and efficient work environment.
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Highly-qualified Housekeeping Supervisor offering 33 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Innovative Housekeeping supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Housekeeping Supervisor
14 West Hotel - Laguna Beach
03.2018 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Continuously evaluated processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Collaborated with other department heads to ensure seamless guest experience throughout their stay.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Established open communication channels with all team members, promoting a positive work environment.
- Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
- Improved employee retention rate through effective training programs and performance evaluations.
- Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
- Developed customized cleaning plans for VIP guests based on their preferences, resulting in increased guest satisfaction scores.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Fostered strong working relationships with vendors, negotiating favorable contracts for linens, amenities, and cleaning supplies procurement.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and developed improvement plans.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeping Supervisor
Best Western Plus Hotel
06.2002 - 03.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
Housekeeping Supervisor
Ritz-Carlton Hotel Company
01.2001 - 05.2002
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Public Areas Attendant
Ritz-Carlton
03.1998 - 01.2001
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
Housekeeping Room Attendant
Ritz-Carlton
05.1992 - 02.1998
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
MEXICO
MEXICO06-1989
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Training and mentoring
- Staff scheduling
- Staff training and development
- Health and safety compliance
- Task delegation
Languages
English
Professional Working
Timeline
Housekeeping Supervisor
14 West Hotel - Laguna Beach
03.2018 - Current
Housekeeping Supervisor
Best Western Plus Hotel
06.2002 - 03.2018
Housekeeping Supervisor
Ritz-Carlton Hotel Company
01.2001 - 05.2002
Public Areas Attendant
Ritz-Carlton
03.1998 - 01.2001
Housekeeping Room Attendant
Ritz-Carlton
05.1992 - 02.1998
MEXICO
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