Olga Torres
Norwalk
Summary
Detail-oriented Mobile Notary skilled in critical thinking and problem-solving. Coordinated mobile appointments to enhance client accessibility while ensuring document accuracy. Committed to delivering exceptional service and increasing client satisfaction through responsive solutions.
Extremely reliable, friendly and professional. Fluent bilingual (English & Spanish)
Overview
25
25
years of professional experience
Work History
Mobile Notary
Wilshire Consumer Credit
Los Angeles, CA
05.2007 - 03.2026
- Facilitated notarization of legal documents in compliance with state regulations.
- Coordinated mobile appointments to enhance client convenience and accessibility.
- Ensured document accuracy through thorough review and verification pro
- Led initiatives to improve customer satisfaction through responsive service delivery.
- Performed thorough review of document contents before notarization, ensuring accuracy and completeness.
- Increased availability for last-minute appointments through flexible scheduling options tailored to meet individual client needs.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Streamlined document preparation process, reducing errors and efficiently completing signings within designated time frames.
- Verified identities and signatures, maintaining accuracy and reducing risk of fraud on title loan (DMV documents)
- Provided exceptional customer service by addressing client concerns and answering questions promptly and accurately.
Call Center Representative
Westlake Financial Services
Los Angeles, CA
08.2001 - 05.2006
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Utilized CRM software to track interactions and document resolutions accurately.
- Collaborated with team members to streamline processes for improved response times.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
West Valley Center
Woodland Hills, CASkills
- Notarial acts
- Critical thinking
- Real estate transactions
- Client relationship building
- DMV transactions
- Oath administration
- Estate planning documents
- Power of attorney
- Teamwork
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Timeline
Mobile Notary
Wilshire Consumer Credit
05.2007 - 03.2026
Call Center Representative
Westlake Financial Services
08.2001 - 05.2006
GED -
West Valley Center