Olga Sokolovskaya
Richmond Hill,ON
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Overview
1
1
year of professional experience
Work History
Secretary
UNIVERSAL HEALTH GROUP
11.2022 - Current
- Answered phone calls and messages for 3-physician ( Neurosurgery, Ob-Gyn , Pulmonologists medical facility, scheduling appointments, and handling patient inquiries.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used PSS and G3 to schedule appointments for doctor visits and procedures.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Skills
- Patient Flow Management
- Multi-Line Phone Systems
- Document Management
- Appointment Scheduling
- Referral Coordination
- Teamwork and Collaboration
- Medical Records Management
- Attention to Detail
- Multitasking and Organization
- EMR Software
- Managing Patient Records
- Medical Billing
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Secretary
UNIVERSAL HEALTH GROUP
11.2022 - Current
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