Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Addressed performance management issues with staff and temporary associates
● Oversaw peak season hiring—fulfilling up to 800 placements per week
● Managed full hiring lifecycle: recruiting, onboarding, and exit interviews
● Prepared operational reports and met regularly with clients to ensure quality and satisfaction
● Led hiring and training for full internal staff
● Attended and coordinated local job fairs and hiring events
● Ensured understanding and execution of full-cycle payroll
● Oversaw budget planning and operational progress
● Regularly reviewed KPI scorecards against defi ned branch goals
● Set and communicate organizational goals and staff incentives
● Addressed employee performance issues and corrective actions
● Recruited, hired, and trained internal branch staff
● Conducted regular client meetings to ensure satisfaction and resolve concerns
● Coordinated job fairs and staffing events
● Ensured compliance with EEO, ADA, and HR regulations
● Managed worker’s compensation claims and processes
● Hands-on payroll experience and compliance
● Supported 27+ local clients with staffing, service, and issue resolution
● Led retention and recruitment strategies in coordination with client goals
● Managed high-volume recruitment using databases, referrals, and social media
● Provided support to 700+ employees for payroll, HR, training, and orientation
● Conducted interviews and candidate assessments
● Organized job fairs and community outreach for recruiting
● Managed onboarding process including background checks, I-9s, drug tests
● Delivered daily team meetings and productivity strategy sessions
● Managed DWC worker’s comp claims
● Drove branch profi tability and growth through business development
● Oversaw daily operations and customer satisfaction
● Handled full-cycle payroll using TempsPlus, Fieldglass, and Avionte
● Recruited and trained internal and external staff
● Processed payroll using ADP, Novatime, Jantek, and Kronos
● Supported employee benefi t administration, HR inquiries, and compliance
● Scheduled and conducted interviews for all levels and job types
● Managed staffing for national accounts and high-volume recruiting
● Oversaw injury reporting and compliance with safety standards
● Conducted background checks, drug screens, and I-9 verifi cation
● Developed strategies for associate retention and client satisfaction
● Bilingual: Fluent in English & Spanish
● Tech Skills: Microsoft Outlook, Excel, Word; ADP, Kronos, Avionte, Fieldglass
● Professional Skills:
● Strong communicator and relationship builder
● Excellent critical thinking and negotiation abilities
● Knowledgeable in HR compliance, EEO, ADA, and workers' comp
● KPI tracking and team performance optimization
● Payroll and timekeeping systems experience
● Experienced in high-volume, full-cycle recruiting