Olga Ponce
San Pablo
Summary
Thriving Front of House Manager specializing in guest satisfaction and operational efficiency. Adept at overseeing daily operations, implementing cleanliness standards, and managing inventory to support a thriving business environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Manager
Flagship Inc.
San Francisco
03.2020 - Current
- Managed daily operations, enhancing guest experiences through efficient service and engagement.
- Developed and maintained staff schedules, optimizing coverage to meet peak service demands.
- Managed inventory levels and procured necessary supplies.
- Collaborated with kitchen staff to streamline service delivery processes.
- Implemented cleanliness standards and ensured compliance with health regulations.
- Organized special events and private functions, tailoring experiences to exceed client expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
Assistant Front of House Manager
Flagship Inc.
06.2019 - 03.2020
- Coordinated front of house operations and guest services to enhance overall guest experience.
- Trained new employees on customer service standards and operational procedures.
- Implemented strategies to enhance guest satisfaction and improve service quality.
- Oversaw daily restaurant operations, prioritizing quality standards and customer satisfaction.
- Documented employee attendance records and submitted them on a timely basis.
- Managed inventory levels to ensure adequate stock was available at all times.
- Facilitated efficient front-of-house operations by guiding and supporting team members.
General Manager
Habit Burger Grill
Albany
01.2018 - 06.2019
- Oversaw daily operations, ensuring compliance with company standards to enhance service quality.
- Managed staff scheduling and maintained optimal workforce levels.
- Implemented training programs for new team members on service protocols.
- Enforced health and safety regulations across all restaurant areas.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales to drive operational efficiency.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings to uphold workplace standards.
General Manager
Rubio's Coastal Grill
Petaluma
04.2011 - 12.2017
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless functionality.
- Led associates and managers to deliver exceptional client experiences through engaged, hands-on leadership.
- Oversaw daily operations and ensured adherence to company standards.
- Resolved customer complaints promptly to uphold high quality standards in service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - General Business
Contra Costa College
San Pablo, CA05-2010
High School Diploma -
Pinole Valley High School
Pinole, CA06-2004
Skills
- Operations management
- Inventory management
- Quality assurance
- Quality control
- Quality standards
- Floor management
- Venue readiness
- Staff scheduling
- Time management
- Service prioritization
- Team leadership
- Training development
- Training and mentoring
- Guest relations
- Health and safety
- Customer service
- Assignment delegation
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Managers Servsafe Certification
- CA RBS Alcohol Certfication
- References
- Jesse Yan (510)701-2082
- Rosalyn Rowe (510)673-0559
Timeline
Front of House Manager
Flagship Inc.
03.2020 - Current
Assistant Front of House Manager
Flagship Inc.
06.2019 - 03.2020
General Manager
Habit Burger Grill
01.2018 - 06.2019
General Manager
Rubio's Coastal Grill
04.2011 - 12.2017
Associate of Arts - General Business
Contra Costa College
High School Diploma -
Pinole Valley High School