Olga Parra
Union City
Summary
Dedicated Housekeeping and Laundry Attendant from Windsor Homecare, renowned for elevating guest satisfaction through meticulous cleaning techniques and exceptional customer service. Excelled in sanitization procedures and guest relations, significantly contributing to the homecare's positive reputation. Proven expertise in multitasking and fostering teamwork, ensuring efficient operations and pristine accommodations.
Overview
26
26
years of professional experience
Work History
Housekeeping and Laundry Attendant
Windsor Homecare
07.1995 - 03.2021
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Delivered exceptional customer service experiences through prompt response to concerns.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
Education
High School Diploma -
Tenica 74
Mexico06-1989
Skills
- Cleaning techniques
- Customer service
- Sanitization procedures
- Customer service-focused
- Guest relations
- Health and safety
- Issue troubleshooting
- Inventory management
- Maintenance reporting
- Multitasking and prioritizing
- Team support and collaboration
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping and Laundry Attendant
Windsor Homecare
07.1995 - 03.2021
High School Diploma -
Tenica 74
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