Olga Nunez
Harrah's Rincon
Escondido
1
Language
27
years of professional experience
Seasoned Assistant Manager of Operations with extensive experience directing daily casino floor activity, supervising staff, and supporting regulatory compliance. Skilled in scheduling coordination, cash-handling accuracy, and cross-department collaboration to keep operations running smoothly. Focused on efficiency, accountability, and high-quality guest experiences.
Work History
Assistant Manager of Operations
8 Years 4 Months- Directed daily operations across gaming floor, ensuring service standards and regulatory compliance.
- Coordinated departments to resolve guest issues and maintain seamless casino operations.
- Supervised shift staff, assigned priorities, and reinforced consistent workflow execution.
- Monitored cash-handling procedures and supported reconciliation for operational accuracy.
- Collaborated with security, surveillance, and slot teams to address operational disruptions.
- Trained team members on operational procedures, guest service, and policy adherence.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Table Games Floor Supervisor
16 Years 9 Months- Supervised table games operations, ensuring compliance with gaming regulations and casino policies.
- Monitored dealer performance, corrected procedure errors, and maintained game integrity across assigned tables.
- Resolved guest disputes promptly, preserving service quality and calm gaming-floor conditions.
- Trained and coached dealers on table procedures, customer service, and house rules.
- Enforced anti-cheating controls and escalated unusual activity to security and management.
- Verified game activity, payouts, and ratings documentation for accuracy and security.
- Coordinated chip fills, fills, and drops with cage and surveillance teams.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Collaborated with management to develop floor layouts that optimized table placement and overall flow.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote a positive atmosphere by greeting with a friendly tone and wishing good luck.
- Trained, supervised and evaluated workers.
- Watched closely to catch errors and notified surveillance of irregularities.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Education
High School Diploma
Skills
Team development
Scheduling coordination
Business development
Performance analysis
Operational compliance
Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager of Operations
Harrah's Rincon
06.2018 - CurrentRead More
Table Games Floor Supervisor
Barona Casino
04.2000 - 01.2017Read More
Monache High School
High School Diploma
Read More