Olga Merkouri
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and sales, honed across roles at JD Sport and other notable companies. Excelled in team leadership, achieving brand growth through effective sales strategies and superior customer engagement. Skilled in merchandising and fluent in four languages, demonstrating exceptional communication and organizational abilities.
Overview
12
12
years of professional experience
Work History
Cashier
Customer Service Department
East York, ON
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Supervisor, Merchandise Supervisor
JD Sport
Passau, Germany
08.2021 - 12.2022
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Collaborated with others to discuss new opportunities.
Shift Supervisor, Sales Assistant
Gas Station
Achleiten, Austria
06.2018 - 07.2021
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Achieved company growth and brand development through market expansion and sales.
- Investigated accidents or incidents occurring during shift hours.
- Monitored staff performance to ensure quality standards were met.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Kitchen Staff Member
McDonald
Passau , Germany
11.2017 - 05.2018
- Prepared workstations with ingredients and tools to increase efficiency.
- Transported trash to dumpster, properly disposing of expired food items.
- Performed other related duties as assigned by supervisor.
- Consistently maintained high standards of personal hygiene during shifts.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Cleaned and sanitized frequently to maintain health code standards.
- Readied vegetables and garnishes for meals.
- Followed proper plate presentation techniques when serving plates at tableside.
- Set up food items for brunch buffet line.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Restaurant Service
Greek Restaurant
Leipzig, Germany
07.2017 - 09.2017
Sales Assistant
Bershka
Tirane , Albania
06.2013 - 03.2016
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Bagged or packaged purchases and wrapped gifts.
- Replenished merchandise on shelves as needed throughout the day.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Processed special orders for out-of-stock items when necessary.
- Greeted customers and provided assistance with product selection.
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Bachelor of Science - Chemical And Environmental Technology (Analytical Science Option) of Technology
University of Tirana
Tirane, Albania01-2015
Skills
- Sales Team Assistance
- Scheduling
- Customer Servise
- Merchandising skills
- Cashier Experience
- Computer Skills
- 4 Languages ( Albanian, Greek, German,English)
Languages
English
Professional Working
German
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Cashier
Customer Service Department
08.2024 - Current
Sales Supervisor, Merchandise Supervisor
JD Sport
08.2021 - 12.2022
Shift Supervisor, Sales Assistant
Gas Station
06.2018 - 07.2021
Kitchen Staff Member
McDonald
11.2017 - 05.2018
Restaurant Service
Greek Restaurant
07.2017 - 09.2017
Sales Assistant
Bershka
06.2013 - 03.2016
Bachelor of Science - Chemical And Environmental Technology (Analytical Science Option) of Technology
University of Tirana