Summary
Overview
Work History
Education
Skills
Timeline
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Olga Merkouri

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Sales Assistant. Highly organized, proactive and punctual with team-oriented mentality. Hardworking Cashier,Sales Assistant, Merchandising experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Positive and upbeat with skills in verbal and written communication and building long-lasting relationships with customers and team members. Proficient in using planograms, constructing product displays and operating equipment such as forklifts and pallet jacks. Highly efficient and organized with proven sales and service abilities.

Overview

10
10
years of professional experience

Work History

Sales Supervisor, Merchandise Supervisor

JD Sport
Passau, Germany
08.2021 - 12.2022
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Collaborated with others to discuss new opportunities.

Shift Supervisor, Sales Assistant

Gas Station
Achleiten, Austria
06.2018 - 07.2021
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Achieved company growth and brand development through market expansion and sales.
  • Investigated accidents or incidents occurring during shift hours.
  • Monitored staff performance to ensure quality standards were met.
  • Checked orders for quality and completeness.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Kitchen Staff Member

McDonald
Passau , Germany
11.2017 - 05.2018
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Performed other related duties as assigned by supervisor.
  • Consistently maintained high standards of personal hygiene during shifts.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Cleaned and sanitized frequently to maintain health code standards.
  • Readied vegetables and garnishes for meals.
  • Followed proper plate presentation techniques when serving plates at tableside.
  • Set up food items for brunch buffet line.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Restaurant Service

Greek Restaurant
Leipzig, Germany
07.2017 - 09.2017

Sales Assistant

Bershka
Tirane , Albania
06.2013 - 03.2016
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Bagged or packaged purchases and wrapped gifts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Processed special orders for out-of-stock items when necessary.
  • Greeted customers and provided assistance with product selection.
  • Answered incoming telephone calls to provide store, products and services information.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Bachelor of Science - Chemical And Environmental Technology (Analytical Science Option) of Technology

University of Tirana
Tirane, Albania
01-2015

Skills

  • Sales Team Assistance
  • Scheduling
  • Customer Servise
  • Merchandising skills
  • Cashier Experience
  • Computer Skills
  • 4 Languages ( Albanian, Greek, German,English)

Timeline

Sales Supervisor, Merchandise Supervisor

JD Sport
08.2021 - 12.2022

Shift Supervisor, Sales Assistant

Gas Station
06.2018 - 07.2021

Kitchen Staff Member

McDonald
11.2017 - 05.2018

Restaurant Service

Greek Restaurant
07.2017 - 09.2017

Sales Assistant

Bershka
06.2013 - 03.2016

Bachelor of Science - Chemical And Environmental Technology (Analytical Science Option) of Technology

University of Tirana

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Olga Merkouri