OLGA L. FLOREZ
San Ysidro
Summary
Energetic professional in hospitality and customer services, known for high productivity, and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
17
17
years of professional experience
Work History
Server/Waiter
THE GALLEY RESTAURANT
Chula Vista
05.2023 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables.
- Managed multiple tables simultaneously during peak hours, while maintaining attention to detail and providing personalized service.
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times.
- Demonstrated exceptional multitasking skills during peak hours, accurately managing around 5 to 15 tables.
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Associate Banker
Chase
Corona
04.2024 - 02.2025
- Achieved sales targets by cross-selling banking products, such as savings accounts, credit cards, and insurance policies.
- Performed daily cash management activities, such as deposits, withdrawals, and fund transfers, for individual and business customers.
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
- Identified fraudulent activities and followed proper procedures to report suspicious transactions.
- Managed large volumes of cash while adhering to strict security protocols.
- Implemented efficient processes for handling high-volume customer traffic during peak hours.
- Met with new clients and completed pre-qualification procedures.
- Utilized banking software to update client accounts and process transactions efficiently.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Bank Teller
Wells Fargo Bank
San Diego
12.2022 - 04.2024
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Promoted bank products and services to customers based on their financial needs and goals.
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times.
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers.
- Handled confidential customer information securely, in accordance with privacy guidelines.
- Demonstrated strong attention to detail when verifying signatures, identification documents, etc.
- Maintained a clean work area, following established cleanliness standards.
- Developed strong relationships with regular customers through personalized service.
Personal Care Assistant
RECCO HOME CARE SERVICE
Massapequa
08.2018 - 11.2022
- Assisted patients with various activities of daily living, including preparing food, shopping, helping around the house
- Assisted patient with mobilization, doctor appointments
- I ensured safe, healthy, clean, and uplifting patient environment at home
- Provided personalized care and assistance to individuals with disabilities or chronic illnesses
- Managed medical appointments, transportation, and medication refills for clients
- Provided emotional support and companionship to enhance the well-being of clients
- Assisted with meal planning, preparation, feeding, and monitoring dietary restrictions as required by clients' health conditions
- Coordinated social activities for clients to promote engagement within the community
- Assisted individuals with personal hygiene tasks including bathing, dressing, and grooming
- Escorted patients on outings, such as doctor's appointments or recreational activities
Item Processing Clerk
Ponce Bank
Bronx
10.2016 - 07.2018
- This position is responsible for accurate review of the capture of daily proof work; location of any errors; and appropriate adjustments and corrections
- Additional duties include and are not limited to: Courtesy Amount Recognition (C.A.R.) item entry, batch total balancing, and creation of daily cash letters
- Process deposit transaction documents at the close of business daily
- Accurately locate errors and make appropriate adjustments and corrections to deposit transaction correspondence to ensure the transactions are in balance
- Identify deposit item processing corrections made the prior business day and for Correction information to Account Services Supervisor, and also Return insufficient or fraudulent checks and charge the fees to the return check to the customer account
Lead Teller
Ponce Bank
Bronx
08.2015 - 07.2016
- Managed Customer Service Representative Staff
- Ensured accurate branch work before leaving the branch
- Worked closely with tellers to ensure policies and procedures are understood and followed
- Helped in reconciling branch settlement differences
- Ensured smooth functioning of the teller line
- Handled ATM machines and office equipment administration
- Identified and worked on areas to raise the level of service provided
- Recognized sales and referral opportunities and referred customers
- Handled customers a high level of courtesy and efficiency
- Assisted clients in both the drive through and counter areas
- Informed clients about bank products that could meet their needs and referred them to financial specialists
- Always treated all customers with professionalism
- Balanced cash drawer at shift beginning and ending
- Performed all duties assigned by supervisor
- Minimized customer wait times
Teller-Vault Custodian
Chase Bank
East Elmhurst
02.2011 - 08.2015
- One of the best Teller in referrals since the beginning of the year; referrals in: mobile, paperless, new accounts and credits cards
- Working the lobby and teller lines (directing the customers to the atm)
- Assist customer with mobiles, and other products before they get to the bankers
- Process paying and receiving transactions for all product types and services
- Work the customer service desk to cover the financial representatives
- Meets customers' expectations
- Deliver an excellent customer service
- Count and records large denominations bills, mutilated currency, by hand and using currency counting machine, for shipment to Federal Reserve Bank
- Entered overrides and assisted tellers in addressing complex customer questions
- Gave approvals for certain transactions when needed
- Performed end-of-shift double drawer counts and reconciliations
- Made coin and cash vault deposits
- Assisted in administration of policies and procedures, performance management, vault cash management
- Handled ATM machines and office equipment administration
- Recognized sales and referred customers
- Handled customers with a high level of courtesy and efficiency
- Meet customer expectations
Bookkeeper
Nazca Inc
Astoria
08.2008 - 11.2011
- Opened, sorted and distributed incoming correspondence, including faxes and emails
- Collected and maintained inventory of office equipment and supplies copying, faxing, mailing and filling
- Prepared schedules, bank reconciliations, and financial reports on monthly basis to assist manager with reports
- Fill out paper work to get differents types of licenses and permises
Education
Associate’s degree - medical
Sandford Brown Institute
New York10.2013
Skills
- Customer service
- Self-management
- Decision-making
- Money management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Business Technology
- Communication skills
- Listening skills
- Interaction skills
- Relationship building
- Teamwork
- Team player
- Menu knowledge
- Multitasking abilities
- Hospitality service expertise
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Associate Banker
Chase
04.2024 - 02.2025
Server/Waiter
THE GALLEY RESTAURANT
05.2023 - Current
Bank Teller
Wells Fargo Bank
12.2022 - 04.2024
Personal Care Assistant
RECCO HOME CARE SERVICE
08.2018 - 11.2022
Item Processing Clerk
Ponce Bank
10.2016 - 07.2018
Lead Teller
Ponce Bank
08.2015 - 07.2016
Teller-Vault Custodian
Chase Bank
02.2011 - 08.2015
Bookkeeper
Nazca Inc
08.2008 - 11.2011
Associate’s degree - medical
Sandford Brown Institute
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