OLGA KOLESAEVA
Restaurant Manager
Toronto,ON
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Stop Restaurant And Wine Bar
10.2021 - Current
- Practiced and extended French and Italian wine knowledge.
- Enhanced wine sales by 15% through effective wine promotion and customer education.
- Developed an electronic wine portfolio for wines stored in the cellar, streamlining workflow, and facilitating easy access for coworkers.
- Received consistently positive customer feedback, contributing to a 30% improvement in overall customer satisfaction.
- Gained knowledge of conflict resolution by working with a variety of customers.
Kitchen Closing Coach
JOEY Eaton Centre
02.2020 - 09.2021
- Applied data analytics to refine day planning, minimizing excess food preparation by 50% and optimizing kitchen efficiency.
- Showed great execution and problem-solving ability during rush.
- Led and trained a night team, resulting in a notable increase in overall performance and efficiency.
Education
Bachelor of Arts - Culinary Management - Nutrition
George Brown College
Toronto, ON06.2021
Bachelor of Science - Biochemistry
Far Eastern Federal University
Vladivostok, Russia 06.2017
Skills
- Operations Management
- Event Coordination
- Training and Coaching
- Staff Motivation
- Food Service Background
- Wine Knowledge
- Customer Loyalty
- Conflict Resolution Techniques
- Adaptable
- Point of Sale (POS) System Operation
- Smart Serve Certification
Timeline
Restaurant Manager
Stop Restaurant And Wine Bar
10.2021 - Current
Kitchen Closing Coach
JOEY Eaton Centre
02.2020 - 09.2021
Bachelor of Arts - Culinary Management - Nutrition
George Brown College
Bachelor of Science - Biochemistry
Far Eastern Federal University
Summary
Dynamic Restaurant Manager with a zest for orchestrating seamless dining experiences. Passionate leader with the know-how to cultivate a positive dining experience and enhance employee retention.
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