Olga Khula

• Building and maintaining long-term relationships with customers.
• Processing customers sale transactions.
• Assisting with merchandising, marketing and maintaining visual standards.

• Optimized credit process and ensured decision-making process for retail business loans.
• Observed trends of banking products and updated them in accordance with market condition.
• Coordinated bank network of 40 branches and supported their retail sales.
• Managed and motivated team to be productive and engaged in work.
• Conducted negotiations with bank’s partners.
• Organized marketing campaign with international payment system (VISA).

• Organized the credit process for the retail business in the newly established bank (including development of products and procedures, recruitment, management of the credit application review process).
• Cooperated with bank partners (insurance companies, car dealerships, government institutions, software developers).
• Participated in the implementation of the CRM-system.
• Coordinated the branch network of 13 branches and managed the process of opening 2 new branches.
• Supported branch network sales.
• In cooperation with HR Department:

- conducted interviews and assessed the knowledge of new employees of the retail business;

- organized periodic events for managers and employees of the branch network.

• Reviewed loan applications of bank branches and car dealers, prepared credit decisions.
• Determined credit worthiness of applicants and made verification.
• Cooperated with bank departments, branches, and car dealers.

• Provided appropriate support and training of retail banking products for employees of branch network.
• Coordinated the credit process of branch network, reviewed loan applications.
• Performed financial analysis on prospects/clients and undertake credit underwriting and approval process.

• Performed financial analysis on prospects/clients and undertake credit underwriting.
• Formed the conditions for the restructuring of loans for clients of small and medium-sized businesses.

• Conducted negotiations with prospective clients, delivered sales presentations and provided customer service.
• Performed financial analysis on prospects/clients and undertake credit underwriting.

• Coordinated and supported the employment lifecycle from onboarding to offboarding.
• Recordkeeping of employee data and HR activities (330 permanent employees of the factory and 90 of the retail network).
• Worked directly with department managers to perform full cycle recruitment efforts to meet organizational needs.
• Prepared turnover and other various HR reports on a monthly basis, or as needed.