Olga Ivanova
New Westminster,Canada
Summary
Professional administrative assistant experienced with coordinating administrative tasks and maintaining organized office environments. Track record of effective communication and multitasking to meet diverse administrative needs. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT/FRONT DESK
SPA UTOPIA
Vancouver, BC
06.2022 - 12.2025
- Key-holder: opening/closing the spa
- Arriving guests(check in), processing payments, balancing cash registers at the end of the day.
- Making sure the spa is cleaned and organized for the next business day.
- Greeting and welcoming clients in a prompt and professional manner
- Managing filing system, entering data and completing other clerical tasks as needed
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Preparing and issuing Invoices for clients
- Processing Insurance Claims for RMT massages
- Maintaining Services schedule:
- Booking, adjusting, canceling or rescheduling services for the guests
- Making notes on any relevant details pertaining to the guest and their appointments
- Making sure any necessary forms and guest information are completed and ready for their appointments
- Maintaining room and services allocations for the service providers
- Processing Petty Cash entries, relaying all communications to their proper destinations, filing and maintaining any and all necessary records and documentation
- Maintain a tidy and professional reception area, front desk, guest lounge, and back spa area.
- Retail products sales
MANAGER IN TRAINING
THE OUTLET BY HARRY ROSEN
Tsawwassen Mills Mall
07.2018 - 03.2020
- Key-holder:
- Opening/closing the store
- Balancing tills
- Making sure the store is cleaned and organized for the next business day.
- Customer service
- Supervising the sales team on a daily basis
- Merchandising and visuals
- Meeting and exceeding weekly and monthly sales goals – personal and store’s
- Training and coaching employees to maximize performance in customer service, sales goals achievement and daily tasks
STORE MANAGER
NINE WEST
Tsawwassen Mills Mall
05.2018 - 07.2018
- Recruiting/hiring
- Labor management/scheduling
- Inventory management
- Meeting and exceeding weekly and monthly sales goals – personal and store’s
- Train and coach employees to maximize performance in customer service, sales goals achievement and daily tasks
- Overseeing all daily store operations, ensuring everything runs smoothly.
- Handling customer issues
KEYHOLDER/FLOOR SUPERVISOR/SALES ASSOCIATE
NINE WEST
Metrotown/Pacific Centre/Tsawwassen Mills locations
08.2016 - 04.2018
- Started out as a Sales Associate, and quickly moved on to keyholder position, also taking charge of stock and merchandising.
- Opening duties, including cash audit, store set up
- Store closing procedures
- Customer service: providing customers with pleasant shopping experience and the best possible customer service
- POS register functions
- Loss prevention and Sales floor awareness
- Suggestive selling and good communication skills
- Inventory control - shipping, receiving, organizing and maintaining stockroom
- Ensure merchandise presentation is executed per company’s guidelines
- Assisting store manager with visual merchandising the sales floor:
- Merchandise walls
- Display tables
- Window displays
- Price tagging merchandise
RELINE PROJECT MANAGER
COUNTER INTELLIGENCE MERCHANDISING
03.2017 - 05.2017
- Merchandising products and follow rotation requirements
- Organize displays and perform set up and maintenance of product in retail stores
- Display and arrange products according to planogram
Education
Office Administration Diploma - Office Administration
CDI College
Burnaby, BC01.2023
Fashion Merchandising Diploma - undefined
Blanche Macdonald Centre
Vancouver, BC01.2015
High School Diploma - undefined
Kostyantynivka High
Kostyantynivka, Ukraine01.2008
Skills
- Data entry
- Computer skills
- Administrative support
- Time management
- File organization
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Filing
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Sage 50 or other bookkeeping software
- Invoice processing
- Attention to detail
- Microsoft PowerPoint
- Multi-line phone systems
- Tech-Savvy
- Schedule management
- Bookkeeping
- Mail distribution
- Expense reporting
- Customer service
- Clerical support
- Problem solver
- Quick learner
LANGUAGES
ENGLISH
UKRAINIAN
RUSSIAN
Timeline
ADMINISTRATIVE ASSISTANT/FRONT DESK
SPA UTOPIA
06.2022 - 12.2025
MANAGER IN TRAINING
THE OUTLET BY HARRY ROSEN
07.2018 - 03.2020
STORE MANAGER
NINE WEST
05.2018 - 07.2018
RELINE PROJECT MANAGER
COUNTER INTELLIGENCE MERCHANDISING
03.2017 - 05.2017
KEYHOLDER/FLOOR SUPERVISOR/SALES ASSOCIATE
NINE WEST
08.2016 - 04.2018
Fashion Merchandising Diploma - undefined
Blanche Macdonald Centre
High School Diploma - undefined
Kostyantynivka High
Office Administration Diploma - Office Administration
CDI College