Olga Gavryliak
Toronto,ON
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Certified hotel waiter with experience in the Swiss hotel and tourism industry/
Overview
40
40
years of professional experience
Work History
Office Manager
Lviv Municipal auto-transport company 1
Lviv, Ukraine
02.2012 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Hotel Waiter
Hotel and Tourism College, Hotel Spol
Zernez, Switzerland, Graubunden
12.2002 - Current
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
engineer of the production and technical departmen
Lviv Municipal auto-transport company 1
Lviv, Ukraine
02.2013 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Personnel Management And Labor Economics
Lviv Regional Institute of Public Administration U
Lviv, Ukraine09.2005
Skills
- Report Preparation and Analysis
- Office Management
- Staff Training
- Budgetary Planning
Timeline
engineer of the production and technical departmen
Lviv Municipal auto-transport company 1
02.2013 - 07.2022
Office Manager
Lviv Municipal auto-transport company 1
02.2012 - Current
Hotel Waiter
Hotel and Tourism College, Hotel Spol
12.2002 - Current
Bachelor of Science - Personnel Management And Labor Economics
Lviv Regional Institute of Public Administration U
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