Olga Fertman
Thornhill,ON
Summary
Dynamic Office Administrative Assistant with YRDSB, recognized for enhancing workflow and collaboration. Expert in data entry and customer engagement, I improved satisfaction ratings by addressing inquiries promptly. Proficient in Microsoft Office and adept at multitasking, I consistently supported team efficiency and maintained organized filing systems for easy access to critical documents.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
YRDSB
09.2004 - 04.2025
- Coordinated office operations to ensure efficient workflow and support for staff and students.
- Streamlined communication between departments, enhancing collaboration and information sharing.
- Managed scheduling and appointments for administrative staff, optimizing time management.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
ESL
YRDSB06-2003
Associate of Science - Engineering
University
Ukraine06-1982
Skills
- Data entry
- Verbal communication
- Microsoft office
- File organization
- Document scanning
- Confidentiality handling
- Telephone reception
- Customer engagement
- Reception management
- Multitasking and organization
- Client relationship management
- Team support
- Scanning and copying
Languages
English
Professional Working
Russian
Full Professional
Timeline
Office Administrative Assistant
YRDSB
09.2004 - 04.2025
High School Diploma -
ESL
Associate of Science - Engineering
University