Olga Fertman
Thornhill,ON
Summary
Dynamic Office Administrative Assistant with YRDSB, recognized for enhancing workflow and collaboration. Expert in data entry and customer engagement, I improved satisfaction ratings by addressing inquiries promptly. Proficient in Microsoft Office and adept at multitasking, I consistently supported team efficiency and maintained organized filing systems for easy access to critical documents.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
YRDSB
Thornhill, ON
09.2004 - 04.2025
- Coordinated office operations to ensure efficient workflow and support for staff and students.
- Streamlined communication between departments, enhancing collaboration and information sharing.
- Managed scheduling and appointments for administrative staff, optimizing time management.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
ESL
YRDSB06-2003
Associate of Science - Engineering
University
Ukraine06-1982
Skills
- Data entry
- Verbal communication
- Microsoft office
- File organization
- Document scanning
- Confidentiality handling
- Telephone reception
- Customer engagement
- Reception management
- Multitasking and organization
- Client relationship management
- Team support
- Scanning and copying
Languages
English
Professional Working
Russian
Full Professional
Timeline
Office Administrative Assistant
YRDSB
09.2004 - 04.2025
High School Diploma -
ESL
Associate of Science - Engineering
University