Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Olga Fertman

Thornhill,ON

Summary

Dynamic Office Administrative Assistant with YRDSB, recognized for enhancing workflow and collaboration. Expert in data entry and customer engagement, I improved satisfaction ratings by addressing inquiries promptly. Proficient in Microsoft Office and adept at multitasking, I consistently supported team efficiency and maintained organized filing systems for easy access to critical documents.

Overview

21
21
years of professional experience

Work History

Office Administrative Assistant

YRDSB
09.2004 - 04.2025
  • Coordinated office operations to ensure efficient workflow and support for staff and students.
  • Streamlined communication between departments, enhancing collaboration and information sharing.
  • Managed scheduling and appointments for administrative staff, optimizing time management.
  • Developed and maintained filing systems, ensuring easy access to critical documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

ESL
YRDSB
06-2003

Associate of Science - Engineering

University
Ukraine
06-1982

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • File organization
  • Document scanning
  • Confidentiality handling
  • Telephone reception
  • Customer engagement
  • Reception management
  • Multitasking and organization
  • Client relationship management
  • Team support
  • Scanning and copying

Languages

English
Professional Working
Russian
Full Professional

Timeline

Office Administrative Assistant

YRDSB
09.2004 - 04.2025

High School Diploma -

ESL

Associate of Science - Engineering

University
Olga Fertman