Olga Demchenko
New Westminster,BC
Summary
Performance-driven professional with 8 years of experience in customer service, sales and business development. Focus on providing an excellent service to the customers to fulfil all their needs, meeting the deadlines and exceeding goals. Willing to learn and develop new skills, conduct training for the team that will help to achieve company goals. Volunteer to support my team members any time when needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fuel Sales Executive
Jetex Flight Support
11.2021 - 11.2023
- Evaluate market conditions, develop account strategies and action plans to expand current accounts and penetrate new markets.
- Negotiate pricing and terms of sale with one of top 3 key accounts, resulting in a 72% increase in yearly revenue.
- Set and achieve quarterly and yearly objectives.
- Strong data and numerical analytical skills.
- Ability to negotiate business deals.
- Take care of API system integration between Jetex and client's system,
- Collaborate with in house system developers to adjust Jetex mobile app as per client's operational needs,
- Identify GTM (in house build CRM) bugs, report them to system developer, work closely on improving the system.
- Participate in trade shows and industry events to promote products and services, resulting in generating new prospect clients.
Business Setup Representative
Sharjah Media City (Shams)
08.2020 - 11.2021
- Identify and develop new sales opportunities through cold calling and networking.
- Support compliance and the customer in gathering the required documentation for license application.
- Part of QA Team during the development and implementation of a new license processing and registration system.
- Introduction and training on a new in-house build licensing system.
Groups and Events Sales Executive
The Ritz-Carlton Abu Dhabi, Grand Canal
09.2018 - 07.2020
- Responsible for the development of new business within the Corporate and MICE segments as well as maintaining relationships with existing accounts.
- Use market knowledge trends to target customer information to maximize revenue.
- Organize large/mid/small scale events to fit into convention/ballroom/hotel spaces.
- Calculate Catering/AV/Logistics/Entertainment expenses based on the client's budget.
- Maximizing sales opportunities through a comprehensive understanding of business, whilst establishing and maintaining long lasting professional relationships with local and international clients (B2B and B2C).
- Lead generation, negotiation and closing the business.
- Prepare a variety of reports, including daily activity, follow-ups, telesales.
Sales & Marketing Coordinator
The Ritz-Carlton Abu Dhabi, Grand Canal
08.2016 - 08.2018
- Responsible for the daily administrative work of the division.
- Assist Group Sales to ensure all inquiries are handled promptly and everything updated in Opera S&C.
- Prepare sales contracts, proposals and correspondence for customers.
- Maintain a good database and record of all customer contacts and business deals.
Front Desk Agent
The Ritz-Carlton DIFC
08.2014 - 08.2016
- Upsell property and promote the hotel brand worldwide.
- Effective organization and time-management skills to prioritize and complete tasks on time.
- Monitoring Credit Limit, calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Night Audit and overnight system run (Comp Check- Rate Check).
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Hospitality And Tourism Management
Kharkiv National Academy of Municipal Economy
Kharkiv, Ukraine01.2014
Master of Arts - Linguistics
Kharkiv University of Humanities “People's Ukrainian Academy”
Kharkiv, Ukraine01.2013
Skills
- Proactive attitude
- Multi-tasking
- Meeting deadlines
- Contract negotiations
- Forecasting
- Teamwork
- Critical thinking
- MS Office
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Spanish
Elementary
Certification
- Essentials of Management and Strategic Planning, University of California, Irvine Division of Continuing Education I Coursera.
- Fundamentals of Technology SalesFundamentals of Technology Sales, University of Maryland I Coursera.
- The Fundamentals of Digital Marketing, Google Digital Academy (Skillshop).
- Sales and Service Foundations, Marriott International.
Timeline
Fuel Sales Executive
Jetex Flight Support
11.2021 - 11.2023
Business Setup Representative
Sharjah Media City (Shams)
08.2020 - 11.2021
Groups and Events Sales Executive
The Ritz-Carlton Abu Dhabi, Grand Canal
09.2018 - 07.2020
Sales & Marketing Coordinator
The Ritz-Carlton Abu Dhabi, Grand Canal
08.2016 - 08.2018
Front Desk Agent
The Ritz-Carlton DIFC
08.2014 - 08.2016
Bachelor of Arts - Hospitality And Tourism Management
Kharkiv National Academy of Municipal Economy
Master of Arts - Linguistics
Kharkiv University of Humanities “People's Ukrainian Academy”
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