A dynamic Customer Service Representative with 20+ years' experience in the Travel and Tourism industry. Known for providing excellent services to customers in a dynamic and changing work environment. Solid communication skills heightened interpersonal skills and active listening skills enable servicing multiple clients in a fast-paced environment with the ability to prioritize and deliver timely results. Regarded for engaging positively with customers and key partners to resolve complex logistical and other service issues using conflict resolutions concepts resulting in innovative solutions. Displays the highest level of integrity and confidentiality when working with internal teams and external customers.