Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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OLGA BEKAURI

OLGA BEKAURI

Whistler,BC

Summary

Passionate about curating seamless front office excellence while creating unparalleled luxury experiences.

Overview

6
6
years of professional experience

Work History

Assistant Front Office Manager

Fairmont Chateau Whistler
Whistler, British Columbia
01.2024 - Current
  • Leading, training, and motivating front office staff to deliver exceptional customer service. Managing staff schedules, resolving conflicts, and fostering a collaborative and efficient work environment.
  • Track monthly, quarterly, and yearly performance goals, focusing on upselling and room revenue.
  • Address guest concerns and feedback promptly to uphold high satisfaction levels.
  • Oversee cash handling, billing processes, and night audit reports to ensure accuracy and compliance.
  • Provide leadership through structured coaching and mentorship to enhance team development.
  • Deliver guest service in alignment with Forbes Travel Guide five-star standards for luxury consistency.

Front Office Supervisor

Fairmont Doha (Pre-Opening)
Doha, Qatar
09.2022 - 01.2024
  • Direct, oversee and ensure the smooth operation;
  • Assure that all financial and credit procedures are followed;
  • Evaluate and implement improvements and enhance the overall high-level VIP/VVIP Guest Groups services and unique hospitality experience;
  • Resolve customer issues and complains in a quick manner to maintain a high-level customer satisfaction.
  • Manage guest relation team to ensure we comply with all standards and operating procedures;
  • Train new hires (As a department trainer).

Front Office Supervisor

Voco Doha West Bay Suites (IHG)
Doha, Qatar
11.2020 - 09.2022
  • Supervise the operations of the front desk, monitor staff and taking corrective action where necessary to resolve customer queries;
  • Monitor and ensure compliance with all guidelines according to Operation;
  • Conduct inventory reviews, order stock and organize supplies;
  • Train new hires in company procedures;
  • Maintain open lines of communication between all departments.

Front Office Agent

Voco Doha West Bay Suites (IHG)
Doha, Qatar
12.2019 - 11.2020
  • Deliver exceptional guest service while upholding brand and service standards during check-in, check-out, and throughout the guest stay.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction;
  • Anticipating and addressing guest's needs, and resolving their problems and complaints;

Education

Master degree - international information, informational analyst, interpreter

Khmelnytskyi National University
Khmelnytskyi, Ukraine
06.2014

Bachelor degree - international relations

Khmelnytskyi National University
Khmelnytskyi, Ukraine
05.2013

Skills

  • Attention to Detail & Compliance:
  • Strategic Problem Solving
  • Technical & Software Proficiency
  • Organizational & Time Management

Personal Information

Nationality: Ukrainian

Timeline

Assistant Front Office Manager

Fairmont Chateau Whistler
01.2024 - Current

Front Office Supervisor

Fairmont Doha (Pre-Opening)
09.2022 - 01.2024

Front Office Supervisor

Voco Doha West Bay Suites (IHG)
11.2020 - 09.2022

Front Office Agent

Voco Doha West Bay Suites (IHG)
12.2019 - 11.2020

Master degree - international information, informational analyst, interpreter

Khmelnytskyi National University

Bachelor degree - international relations

Khmelnytskyi National University

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OLGA BEKAURI