Olga Adamenkova

• Responsible for GTA Industrial market, brought data quality and integrity in less than half a year to the highest level to reflect all brokerage/clients' needs
• Prepare multiple reports per request and on a regular basis (STATs)
• Manage updates of all current availabilities by utilizing variety of tools (Profisee MDM, PowerBI, MLS, Advanced finds of Dynamics CRM, Excel, LinkedIn, Altus, etc.)
• Expand all industrial development information in the CRM by performing research of architecture plans, site history, and zoning, etc as well as by collaborating with other departments
• Work in close contact with Brokers and their Assistants, Marketing Intelligence Team, Research Team, external brokerages and Developers and Property Managers to achieve highest quality data in the CRM
• Led Big Tenants Cleanup projects such as 'Amazon', 'Metro', 'Canada Post', etc., that includes cleaning and standardizing the information about each property leased/owned by Company across Canada, and involves close contact with National Data Operational Team
• Participate in UAT (User Acceptance Testing) and other trial/testing for multiple applications with logging results in Azure DevOps; providing feedback for improving processes, participate in gathering requirements.
• Provide trainings on CRM/MDM software to teammates, BOSes, agents.

• Designed and led the implementation of business processes and procedures to ensure smooth workflow and operation.
• Developed and provided training documentation, and schedules on business processes and products to colleagues.
• Conducted testing, improved SQL DB and queries of QuickBaseCRM
• Performed quality assurance and data integrity.
• Ensured deadlines were met and procedures were followed by frequent evaluation of staff performance and providing coaching to address inefficiencies.
• Responded to clients' and agents' inquiries, providing CRM/Authentisigntechnical support and needs assessment.

• Supported the Director and CEO with correspondence, reports, book travel, and assisted with new business projects.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Assisted with basic bookkeeping.
• Ensured smooth office operation by maintaining stationery and food supplies, good working condition of office equipment, and security.
• Handled incoming and outgoing correspondence, mail, email, and faxes.
• Managed all aspects of the recruitment process: postings, pre-screening, interviewing, hiring, onboarding, etc.
• Oversaw and reviewed existing processes and procedures; developed and implemented new procedures, policies, and guides to eliminate and reduce lost documentation, improving delays in shipping timelines and costs.
• Facilitated training and monitored performance of 10 sales representatives.
• Increased customer and client satisfaction of speed and accuracy of administration documents
• Support and train sales representative on NetSuite CRM, as well as improved multiple areas with developers help.
• Performed in solo full cycle of ZOHO CRM implementation - from plan to setting up, testing and data migration from NetSuite CRM, writing guides and training employees.
• Assisted in developing company’s first website and fulfill with content.

• Supervised the '1C Accounting Software Development' department to ensure smooth operation with new customers.
• Created various documentation, user guides, and forms according to ISO’s requirement for software development to optimize business flow.
• Transcribed Board of Directors and Senior Management meeting minutes; ensured deadlines were met by assigned employees.
• Assisted in the preparation of monthly payroll reports.
• Supported managing partner in hiring and onboarding interns for the accounting software development department.

Prepared accurate weekly reports to evaluate the project progress and suggested improvement.

Prepared contracts and negotiated revisions, changes, and additions to contractual agreements with third parties.

Conducted research, compiled data, and prepared papers for consideration and presentation by IT Project Manager

Initiated and assisted in creating Brand book.

• Liaised with the Head Office on various matters to contribute to the company success.
• Gathered clients’ requirements to prepare specifications and technical scope documentation.
• Lead negotiations between all clients and Senior Developers,solved clients’ issues and provided ongoing support
• Created detailed test cases for 1C Bitrix CMS, performed bug testing, white box testing, and tracked the progress.
• Liaised/coordinated with developers, technical leads, and designers to ensure deadlines were met.
• Shared improvements of UI experience with team.
• Implemented the standards of behavior, working schedule in the office to create productive working environment.
• Perform basic accounting.

• Developed and maintained relationships with current Key Customers in the region
• Managed different accounts and acted as the primary contact for customers
• Prepared marketing activity reports and monthly reports for the senior management team
• Met with key customers on agreed basis to discuss performance and plans
• Monitored and collected debts for corporate clients