Olesya Andress
Antelope
Summary
Experienced and skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced environments. Skilled in client education, membership sales, and maintaining a safe, welcoming space. Able to balance multiple responsibilities in fast-paced settings while delivering professional and attentive service.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Waitress
FATs Asia Bistro
Roseville
08.2023 - Current
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Processed payments and managed cash register transactions smoothly.
- Handled customer complaints professionally and resolved issues quickly.
- Trained new servers on restaurant procedures and service standards.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Front Desk Associate
Destiny Fitness
Rocklin
11.2022 - 08.2023
- Welcomed members and guests with friendly, professional demeanor at front desk.
- Managed member check-ins and registrations efficiently during peak hours.
- Provided information about fitness classes, schedules, and membership options.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Waitress
La provence
Roseville
06.2020 - 05.2023
- Delivered exceptional fine dining service with attention to detail, enhancing guest satisfaction and return visits.
- Guided guests through menu selections, pairing food with wine and cocktails to elevate dining experiences.
- Maintained polished table settings, coordinated timing of courses, and ensured seamless flow of service.
- Anticipated guest needs with discretion and professionalism, providing attentive yet unobtrusive service.
- Collaborated with kitchen and bar staff to deliver accurate, timely orders under high-pressure conditions.
- Memorized extensive menus and daily specials, confidently answering guest questions and upselling premium items.
- Handled guest concerns with poise, turning potential complaints into positive resolutions.
- Balanced multiple tables in a fast-paced environment while upholding fine dining standards.
- Trained new staff in proper service etiquette, food presentation, and guest interaction.
Education
Associate of Science - Nursing
Sierra College
Rocklin, CA 06.2023 - 09.2025
Western Sierra Collegiate Academy
Rocklin, CASkills
- Team collaboration
- Customer service & collaboration
- Client relations & guest experience
- Organization & multitasking
- Problem solving skills
- Sales & upselling
- Front desk & reception
- Health and wellness knowledge
- Cleanliness & safety standards
References
References available upon request.
Timeline
Waitress
FATs Asia Bistro
08.2023 - Current
Associate of Science - Nursing
Sierra College
06.2023 - 09.2025
Front Desk Associate
Destiny Fitness
11.2022 - 08.2023
Waitress
La provence
06.2020 - 05.2023
Western Sierra Collegiate Academy