Olesia Goldberg
Kitchener,Canada
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
10
10
years of professional experience
Work History
Beauty Salon Manager
Eye Love Lash
Barrie, ON
03.2016 - 10.2024
- Resolved customer complaints promptly in a professional manner; took corrective action when needed.
- Established systems and processes to enhance efficiency of day-to-day operations within the beauty salon.
- Demonstrated excellent customer service, interpersonal and communication skills in managing beauty salon operations.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Mentored junior staff members to help them advance their skills and grow professionally within the company.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
Front Desk Receptionist
Orange Tree
North York, ON
02.2015 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Accounting and payroll administrator - Accounting Specialist
CDI college
Winnipeg, MB12.2014
Skills
- Employee motivation
- Appointment scheduling
- Upselling strategies
- Promotional events
- Customer service
- Problem-solving skills
- Decision-making skills
- Commitment to quality and service
Languages
Russian - Native
Hebrew - Fluent
Ukrainian
Professional Working
Timeline
Beauty Salon Manager
Eye Love Lash
03.2016 - 10.2024
Front Desk Receptionist
Orange Tree
02.2015 - 09.2015
Accounting and payroll administrator - Accounting Specialist
CDI college