Olesia Rusnak
Summary
Professional Summary Multilingual and detail-oriented professional with strong experience in customer service, administrative support, and insurance services. Proven ability to manage complex tasks with accuracy and efficiency. Adaptable, organized, and committed to providing exceptional client experiences. Licensed in insurance (RIBO 1) and proficient in Microsoft Office Suite.
Overview
3
3
years of professional experience
Work History
Work Experience
10.2024 - Current
Insurance Broker (Personal & Commercial Lines)
AIANINSURANCE Brokerage, Toronto – October 2024 to Present
- Support clients with personal and commercial insurance needs
- Apply knowledge from RIBO training and commercial certificate program
- Assist with client communications, quoting, renewals, and document handling
Volunteer, Community Volunteer Income Tax Program (CVITP)
Toronto, Canada – February 2023 to Present
- Supported seniors and newcomers with tax filing
- Entered tax information and ensured CRA compliance
- Answered client questions and helped manage tax clinics
Assistant Bookkeeper
USIP Technology
09.2022 - 01.2024
* Assisted with bookkeeping tasks including data entry, invoice processing, and financial record-keeping
* Supported the accountant with document organization and expense tracking
* Worked closely with Ukrainian and Polish clients and colleagues, providing multilingual support
Education
Certifications & Qualifications
Toronto, ONSkills
- Customer Service – Strong communication and client support abilities
- Administrative Support – Experienced in document management, scheduling, and data entry
- Detail-Oriented & Organized – Accurate, efficient, and focused on task completion
- Problem-Solving – Skilled at handling client issues and providing solutions
- Technology Proficiency – Microsoft Office Suite, Applied Systems Technology
- Time Management – Able to prioritize tasks and meet deadlines
- Adaptability – Quick learner with international work experience
Languages
English
Professional Working
Polish
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Work Experience
10.2024 - Current
Assistant Bookkeeper
USIP Technology
09.2022 - 01.2024
Certifications & Qualifications
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