Summary
Overview
Work History
Education
Skills
Timeline
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Olenys Calle Castro

St. Catharines,ON

Summary

Human resources specialist bilingual Spanish-English with extensive experience as an Administrative and Accounting Assistant. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Personal Baking Associates

TD Bank
09.2023 - Current
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Customer Service Associate

TD Bank
08.2022 - Current
  • Process financial transactions like deposits, withdrawals and bill payments
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Administrative Assistant

J And S Services Inc
04.2022 - 11.2022
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Administrative and Human Resources Assistant

Royalty World INC
02.2018 - 02.2020
  • Customer service
  • Preparation of job description
  • In charge of the hiring process
  • Responsible for telephone interviews
  • Database administrator of employees and employers
  • Administrator and person in charge of the payment portals
  • Schedule coordinator for the logistics team at concerts
  • Report monthly financial statements of properties, merchandise, and events


Cash Manager

Cres & Catering S.A.S
01.2017 - 12.2017


  • Custody and control of company resources
  • Budget making
  • Balance and settlement of accounts
  • Cash flow and register
  • Payment of bills and credits

Education

Business Management - Human Resources

Lambton College
Toronto, ON
04.2022

Diploma - Business Management

SENA
Colombia
02.2015

Skills

  • Research and Analytical Skills
  • Meticulous Attention to Detail
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Microsoft Office Suite
  • Document and File Management
  • Ease with Computers and Technology
  • Fast Learner
  • Invoice Preparation and Processing
  • Monetary Transactions

Timeline

Personal Baking Associates

TD Bank
09.2023 - Current

Customer Service Associate

TD Bank
08.2022 - Current

Administrative Assistant

J And S Services Inc
04.2022 - 11.2022

Administrative and Human Resources Assistant

Royalty World INC
02.2018 - 02.2020

Cash Manager

Cres & Catering S.A.S
01.2017 - 12.2017

Business Management - Human Resources

Lambton College

Diploma - Business Management

SENA

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Olenys Calle Castro