Olenka Fernandez
Montreal
Summary
I am a highly organized and self-motivated Remote Administrative Assistant with a passion for efficiency and seamless workflow management. With experience in virtual office operations, customer support, and digital coordination, I thrive in remote environments where communication and organization are key. I enjoy helping teams stay on track by handling scheduling, email management, and electronic records with precision. Proficient in Microsoft Office, Google Workspace, and remote collaboration tools like Zoom, Trello, and Notion, I adapt quickly to new technologies. Bilingual in English and Spanish, with functional French, I bring excellent communication skills and a proactive, problem-solving mindset to every task.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
La Maison de la Femme
08.2024 - 02.2025
- Managed virtual administrative operations, including scheduling and coordinating online meetings.
- Provided high-quality customer service via email, phone, and live chat.
- Maintained digital records, organized confidential documents, and updated databases.
- Assisted in handling inquiries, remote appointment scheduling, and follow-ups.
- Collaborated with remote teams using Trello and Notion to optimize workflow.
Administrative Assistant
Clinic Printemps
01.2024 - 06.2024
- Managed virtual patient scheduling and electronic health records with high accuracy.
- Handled administrative duties remotely, including responding to patient inquiries via email and phone.
- Coordinated with healthcare professionals to ensure efficient appointment management.
- Maintained compliance with confidentiality regulations in a digital work environment.
Administrative Assistant
Laboratoire ABICH
08.2023 - 12.2023
- Contact new clients to schedule appointments
- Manage the laboratory's client database
- Prepare and organize forms for volunteers participating in tests
- Organize and sort documents in numerical order
- Verify payment
Receptionist
Clinique Dentaire Mansfield
04.2023 - 07.2023
- Call clients to schedule appointments with dentists
- Greet and respond to patient inquiries
- File and organize patient records.
Administrative Assistant
Les Camps Futés
04.2022 - 05.2022
- Handle participant registration and organize files
- Create and organize camper files
- Organize documentation related to camp activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Medical Secretary - Hospital Administration
Collège Supérieur De Sherbrooke
Sherbrooke, QC02-2024
Secretary - Health Administration
Collège Supérieur De Montréal
Montreal, QC07-2023
Skills
- Office Suite
- Database management
- Telecommunications
- Customer service
- Administrative support
- Scheduling
- Records management
- Data entry
- Stress management
- Time management
- Problem-solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Administrative Assistant
La Maison de la Femme
08.2024 - 02.2025
Administrative Assistant
Clinic Printemps
01.2024 - 06.2024
Administrative Assistant
Laboratoire ABICH
08.2023 - 12.2023
Receptionist
Clinique Dentaire Mansfield
04.2023 - 07.2023
Administrative Assistant
Les Camps Futés
04.2022 - 05.2022
Medical Secretary - Hospital Administration
Collège Supérieur De Sherbrooke
Secretary - Health Administration
Collège Supérieur De Montréal
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