Olena Yakym
Richmond Hill,ON
Summary
Accomplished manager with a proven track record at MD-Group, enhancing operational efficiency and customer satisfaction through expert sales management and conflict resolution. Demonstrated ability to train employees and oversee complex schedules, significantly boosting team performance and service quality. Skilled in POS operations and regulatory compliance, achieving notable success in sales growth and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure mid-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Production Worker, Pricer
Value Village
04.2023 - Current
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained organized work area by cleaning and removing hazards.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
Shoe Store Manager -Rieker
Hotretail
02.2016 - 12.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducting inventory on a monthly basis
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager- Accessorize
MD-Group
11.2012 - 12.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducting an inventory every 3 months
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Senior Cashier, Store Accessorize
MD-Group
01.2011 - 11.2012
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Teaching English As A Second Language
Krivoj Rog Pedagogical University , Ukraine
Ukraine, Kryvyi Rih05-2011
Skills
- Sales management
- Employee Training
- Conflict Resolution
- Reporting and documenting
- Multitasking
- Regulatory Compliance
- Problem-solving abilities
- Schedule oversight
- Operations Management
- Reliability
- Point of sale operation
- Refund handling
- Expectation setting
- Professionalism
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Certification
WORKPLACE SAFETY & PREVENTION SERVICES Part 1
Timeline
Production Worker, Pricer
Value Village
04.2023 - Current
Shoe Store Manager -Rieker
Hotretail
02.2016 - 12.2022
Store Manager- Accessorize
MD-Group
11.2012 - 12.2013
Senior Cashier, Store Accessorize
MD-Group
01.2011 - 11.2012
WORKPLACE SAFETY & PREVENTION SERVICES Part 1
No Degree - Teaching English As A Second Language
Krivoj Rog Pedagogical University , Ukraine
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