Olena Yakoboski
Langley,British Columbia
Summary
Dental Receptionist
Experienced and friendly Dental Receptionist consistently delivering hight quality service to patients and a clinic. Known for retaining customers and easing anxiety through positive customer interactions as well as well-rounded with strong professional skills. Flexible and efficient in quickly handling multiple requests from dentists, colleagues and patients.
Overview
7
7
years of professional experience
Work History
Certified Pilates Instructor
Evolution Pilates & Yoga Studio
2022.06 - Current
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Maintained a clean, safe, and inviting studio space, ensuring optimal conditions for client comfort and satisfaction.
- Bolstered class attendance rates by offering flexible scheduling options designed to accommodate busy lifestyles.
- Raised client motivation levels by setting attainable milestones, tracking progress regularly, and celebrating achievements together.
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Established connections with local healthcare providers to promote referrals for patients seeking rehabilitative exercise programs through Pilates training.
- Improved client's core strength through targeted exercises and personalized progression plans.
- Built a loyal clientele base with excellent communication skills and genuine rapport-building techniques.
- Collaborated with other instructors to develop engaging group classes that catered to various skillsets.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
Dental Receptionist, Administrator
Family Dental & Medical Clinick
2019.03 - 2022.02
- Organized referrals to other medical specialists.
- Prepared claim forms for dental insurance.
- Assisted patients in completing all necessary forms and documents.
- Maintained and managed patient records in compliance with security regulations.
- Provided basic information to clients and the public
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Performed basic bookkeeping tasks
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patients' dental health information, medical history and vital signs.
- Explained treatment procedures and instructed patients on home care guidelines.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Obtained and processed information required to provide services
- Ordered office supplies
- Recorded and relayed information
- Scheduled and confirmed appointments
- Sent invoices
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Collected, sorted, distributed and sent mail and packages.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided clerical support to company employees and other dental offices by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept records in Easy Dental to maintain data by entering and updating information.
- Calculated billing charges
- Provided directory assistance
- Relayed service to persons with disabilities
- Performed data entry
- Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures.
Medical Receptionist
Health Care Service Corporation
2016.10 - 2019.07
- Provided customer service
- Relayed service to persons with disabilities
- Provided emergency services
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork
- Maintained work records and logs
- Received and issued payments
- Performed clerical duties, such as filing and sorting and distributing mail
- Answered telephone and relayed telephone calls and messages
- Calculated billing charges
- Provided directory assistance
- Carefully transcribed phone messages and relayed to appropriate personnel within a few minutes of each call.
- Used computerized data management systems to organize large datasets and coordinate care details for large patient bases.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed clerical duties and tasks for clinic administration.
Education
Bachelor Degree in Marketing -
Nationat Economic University
Kyiv. Ukraine05.2009
Secretary Clerk Diploma -
International School "Uspeh"
Kiev. Ukraine08.2014
Intermediate Certificate in Group Fitness, Pilates -
International Pilates & Fitness Assotiation
Kiev. Ukraine03.2019
Skills
- Insurance Billing
- Electronic Scheduling
- Appointment Setting
- Patient Assistance
- Treatment Planning
- Payment Schedules
- Patient Information Verification
- Patient Safety and Support
- MS Office
- Social Media Specialist
- Database Software
- MS Access
- Accounting
- Payment Collection
- Patient Contact
- Dental Staff Support
- Understanding of Confidentiality Laws
- Adept at Multi-line Phones
- Insurance Billing
- Deadline Management
- Problem Solving
- After-Sales Support
- Multitasking
- Repetitive Tasks
- Reliable and Trustworthy
- Flexibility and Adaptability
- Strong Marketing Knowledge
- Programming Languages and Website Development
- Oral and Writing Communication
- Multilingual: English, Ukrainian, Russian
Timeline
Certified Pilates Instructor
Evolution Pilates & Yoga Studio
2022.06 - Current
Dental Receptionist, Administrator
Family Dental & Medical Clinick
2019.03 - 2022.02
Medical Receptionist
Health Care Service Corporation
2016.10 - 2019.07
Bachelor Degree in Marketing -
Nationat Economic University
Secretary Clerk Diploma -
International School "Uspeh"
Intermediate Certificate in Group Fitness, Pilates -
International Pilates & Fitness Assotiation
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