Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olena Vdovenko

Toronto,Canada

Summary

  • Experienced and results-driven professional with a proven track record in team leadership, sales, and client service within fast-paced environments.
  • Adept at motivating and inspiring cross-functional teams to consistently meet and exceed sales targets.
  • Deeply committed to the beauty industry, combining makeup enthusiasm with strong business acumen to drive success.
  • Strong problem-solving skills and a client-centric approach, consistently delivering exceptional client service and fostering client loyalty.
  • Exceptional interpersonal and communication skills, and a commitment to team development and company values.
  • Committed to professional growth and eager to contribute expertise to achieve and exceed company objectives.

Overview

3
3
years of professional experience

Work History

Team Lead

Starbucks
Toronto, Canada
12.2021 - 05.2023
  • Led and guided a team of 7 associates in providing outstanding client service, ensuring client satisfaction, and effectively addressing client inquiries and concerns.
  • Demonstrated exceptional multitasking skills by efficiently overseeing daily store operations, which included managing inventory, optimizing cash handling, and maintaining a visually appealing sales floor.
  • Proactively resolved conflicts and addressed team member performance issues in a timely and professional manner, fostering a positive and productive work environment.

Service Coordinator

Audi
Toronto, ON
09.2023 - 11.2023
  • Proficiently managed client inquiries, appointments, and concerns with a strong focus on delivering exceptional client service.
  • Streamlined communication and service excellence by skillfully managing service schedules, reflecting my ability to coordinate operations and provide outstanding client service.
  • Demonstrated excellent time management and coordination skills by efficiently overseeing service operations and appointments.

Social Media Coordinator

Odnorazka
Kyiv
05.2021 - 03.2022
  • Demonstrated strong administrative and organizational skills by effectively overseeing content creation, scheduling, and publication across various platforms, ensuring a professional and high-quality level of client engagement.
  • Diligently maintained the accuracy of content and supporting documentation, including reports, social media posts, presentations, and advertisements, by paying close attention to detail.
  • Proactively shared pertinent information with team members to keep everyone informed and up-to-date on project statuses and crucial details, fostering a collaborative and well-informed team environment.

Education

Diploma in Business -

Centennial College Scarborough

Microsoft Office Specialist

Skills

Effective Team Leadership:

  • Successfully coordinated drag brunches with Dixon Entertainment, demonstrating strong event planning and execution skills
  • Provided dedicated support to drag queens, ensuring seamless event operations and a positive experience for performers, showcasing the ability to lead and support diverse teams effectively

Problem-Solving and Time Management:

  • Proactively identified and resolved challenges, enhancing workflow efficiency
  • Demonstrated effective time management by meeting deadlines and ensuring prompt completion of event-related tasks

Effective Communication and Interpersonal Skills:

  • Facilitated clear and concise communication among team members, superiors, and clients
  • Cultivated excellent communication skills through engaging with diverse audiences during Absolut Empire's Ball ticket sales and event promotion
  • Skillfully handled phone calls, emails, and inquiries, providing excellent customer service and responsiveness

Sales Expertise:

  • Adept at driving revenue through sales initiatives, including selling tickets to various drag events, showcasing a deep understanding of sales performance and goal achievement
  • Served as a brand ambassador for multiple brands, contributing to the company's success by effectively promoting and selling products

Strategic Business Mindset and Passion for the Beauty Industry:

  • Actively inspired and educated others about the artistry of makeup, sharing expertise, techniques, and product knowledge to foster a deeper appreciation for the beauty industry
  • Possess a strategic business mindset, cultivated through formal education and practical experience, enabling the analysis of sales performance, identification of growth opportunities, and effective resource allocation

Languages

  • English, Highly proficient
  • Ukrainian, Native speaker
  • German, Highly proficient
  • Russian, Native speaker

Timeline

Service Coordinator

Audi
09.2023 - 11.2023

Team Lead

Starbucks
12.2021 - 05.2023

Social Media Coordinator

Odnorazka
05.2021 - 03.2022

Diploma in Business -

Centennial College Scarborough

Microsoft Office Specialist

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Olena Vdovenko