Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olena Vang

Douglas City

Summary

Experienced Member Service Representative delivering exceptional customer support and financial transaction accuracy. Skilled in resolving member issues and enhancing financial literacy. Committed to maintaining high satisfaction levels.

Overview

1
1
year of professional experience

Work History

Member Service Representative

Coast Central Credit Union
Weaverville, CA
04.2024 - 08.2025
  • Assisted members with account inquiries and transactions, ensuring a high level of customer satisfaction.
  • Educated members on credit union products and services to enhance financial literacy.
  • Resolved member issues by implementing effective solutions in a timely manner.
  • Collaborated with team members to improve service delivery and streamline processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Education

Health Sciences

Shasta College
Redding, CA
05-2028

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support

Timeline

Member Service Representative

Coast Central Credit Union
04.2024 - 08.2025

Health Sciences

Shasta College
Olena Vang