Olena Tur

• Conducted more than 60 presales and discovery/consulting projects for customers from various industries: Bioprocessing, Telecommunication, E-commerce, Retail, Logistics, Healthcare, Insurance, Transportation, Construction, Geothermal solutions, Investment
• Communicated with C-level customers on business needs, challenges, pain points, expectations, and solution vision
• Analyzed RFI's, RFP's and prepared business and technical responses/proposals
• Defined project/product goals, vision, business context and requirements
• Collaborated with key stakeholders to define solution options and frame solution scope
• Recommended possible solution improvements and sale opportunities
• Created Work Breakdown Structure (WBS) documents and led their estimation
• Developed proposals and Scope of Work (SoW) documents, including assumptions, risks, and constraints
• Facilitated business workshops and customer interview sessions
• Coordinated and orchestrated presale teams activities
• Facilitated negotiations and artifacts reviews with clients; presented final proposals to the customer
• Assisted company's C-Level stakeholders and Business Development Managers to determine the best-matching contract type
• Coached and onboarded team members joining presale and discovery process; created instructions and slide decks for new team members
• Created and managed company's proposal templates library by incorporating lessons learnt and best practices
• Enhanced client satisfaction by delivering tailored pre-sales presentations and product demonstrations.
• Collaborated with sales team for achieving revenue targets through effective pre-sales strategies.
• Developed custom solutions for clients by understanding their unique needs and requirements.
• Provided technical expertise to sales teams, enabling them to close deals successfully.
• Assisted in the development of sales proposals for complex projects, ensuring accurate scope and pricing.

• Development of B2B Marketplace for Metro Markets, Germany
• Led the team of three Product Owners across multiple streams with a total of 40+ team members
• Collaborated with other Product Managers to ensure the seamless end-to-end solution, resolving cross-dependencies within a complex program with 100+ team members
• Communicated with business stakeholders and business owners on a product vision and solution requirements
• Defined product vision for multiple streams
• Conducted Product Increment Planning sessions and other SAFe ceremonies for the team
• Created, managed, and prioritized a product backlog
• Created a development roadmap and ensured alignment among all stakeholders regarding priorities, milestones, and the timeline
• Conducted product demos and presentations for business stakeholders
• Organized and supported User Acceptance Testing (UAT) activities, led triage sessions
• Components: Order Entry, Order Management, User Management
• Discovery phase for Metro Markets, Germany
• Managed the discovery phase process
• Conducted product ideation sessions, analyzed business goals and challenges
• Developed, optimized, and documented ‘as is' and ‘to be' business processes
• Defined solution components, functional decomposition and product scope
• Facilitated discovery artifacts review and approval
• Researched the competitors and market
• Components : User Management, Order Entry, Order Management, Product Management, Integration with Payment Providers, Product Catalog, Shipment and Delivery, Product Returns
• Have been recognized by the client as a significant contributor to the rapid 9 months development of the new Marketplace (by a publication on their corporate website).
• Despite a lack of client's stakeholders' involvement and absence of specific business and functional requirements, have been able to run all project activities smoothly and finish them according to the plan.

• Development of ERP/CRM system for European premium wines retailer, Switzerland
• Elicited client's business goals, business, and functional requirements
• Defined project scope, broke down the backlog into epics, user stories and acceptance criteria
• Documented technical solution as activity and state diagrams
• Facilitated refinement and planning sessions with the team
• Conducted product demos and presentations for internal stakeholders and customer representatives
• Components : Order Entry, Warehouse Management

Led a team of up to 9 subordinates on a complex business transformation program with 200+ team members distributed around the world

• Interacted with the customer regarding business, functional and non-functional requirements
• Prepared and led business workshops in person
• Modeled future solution architecture based on available inputs
• Determined gaps and discrepancies between out of the box functionality and customer needs
• Set daily priorities for the BA team; ensured efficient and on-time delivery
• Prepared progress readiness reports for management
• Led estimation sessions with the team
• Analyzed and documented customer's business processes
• Interacted with other project streams to ensure E2E implementation and proper cross functional solution
• Documented functional and technical designs, Use Cases, Data Model and UI/UX specifications
• Created UML activity, sequence, and state diagrams, prototyped the User Interface
• Supported the development and quality assurance teams on a daily basis
• Main Projects: Order Entry, Order Management, Customer Information Management, Integration with Billing System, Resource Inventory
• In a short period of time obtained knowledge of industry and telecom standards, as well as understanding of how Telecom Providers work and what pain points they usually have.
• Started the first project as a system engineer and became the key responsible person for several project domains. Eventually started working as an on-shore Business Analyst and managed work of other BAs and team members.

• Designed and supported the whole bank's computer network infrastructure, conducted network monitoring
• Managed the network access control, evaluated the network capacity
• Created and supported technical documentation, maintained network schemes to be up to date
• Administrated and configured Cisco equipment (Cisco PIX/ASA, routers series 800, 1800, 2800, 3800, 3900, 7600, switches series 2600, 2900, 4500), Cisco Access Control Server ACS