Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Olena Syromiatnykova

Vancouver

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Wedding and Catering Manager

Pinnacle Hotel At The Pier
08.2023 - 09.2023
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled catering scheduling, ordered food and planned events.

Catering and Events Manager

Brock House Restaurant
06.2022 - 07.2023
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Guest Service Representative

Royal Caribbean International
12.2012 - 06.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Whole Sale District Sales Representative

Pharaoh-R
05.2011 - 09.2012
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Devised product pricing strategies and trade marketing investments to support growth.
  • Balanced profit, volume and share objectives to deliver long-term growth.
  • Created customized marketing materials to increase product awareness.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.


Education

Master of Science - Economy of Enterprises

National Academy of Municipal Economy
Kharkov, Ukraine
07.2006

Master of Science - Applied Linguistics

Philologist of English Language, Greek
Mariupol (Ukraine)
06.2002

Skills

  • Guest Relations
  • Records Maintenance
  • Client Meetings
  • Food Service Regulations
  • Records Management
  • Menu Planning
  • Vendor Relationship Management
  • Managing Events Start to Finish
  • Wedding Trends Proficiency
  • Staff Oversight
  • Supplier Relations
  • Client Requirements
  • Catering Coordination
  • Talent Recruitment
  • Continuous Improvements
  • Team Mentorship
  • Microsoft Office
  • Selling Event Products and Services

Certification

  • Certificate Getting Started as a New Leader
  • Security Awareness

Awards

Employee of the Month Front of the House 

Employee of the Year Front of the House

Timeline

Wedding and Catering Manager

Pinnacle Hotel At The Pier
08.2023 - 09.2023

Catering and Events Manager

Brock House Restaurant
06.2022 - 07.2023

Guest Service Representative

Royal Caribbean International
12.2012 - 06.2022

Whole Sale District Sales Representative

Pharaoh-R
05.2011 - 09.2012

Master of Science - Economy of Enterprises

National Academy of Municipal Economy

Master of Science - Applied Linguistics

Philologist of English Language, Greek

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Olena Syromiatnykova