Olena Stulova
Calgary,AB
Summary
Dynamic and detail-oriented professional with experience at Carriage House Inn Bed & Breakfast, excelling in deep cleaning and guest engagement. Proven team management skills, effectively training new employees and resolving conflicts. Expertise in safe cleaning techniques and financial document preparation, ensuring high standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeper
Carriage House Inn Bed & Breakfast
07.2023 - Current
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Crew Team Member
Chair Flair Linens
05.2022 - 06.2023
- Assisted other team members to achieve goals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 35 pounds.
- Set up and take down event decorations.
Office Worker
Government of Ukraine
09.2018 - 02.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained digital and physical files for projects, business records and customer accounts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with filling out military tax documents.
- Completed basic bookkeeper financial operations.
Education
Masters in Economics And Finance - Economics And Finance
Regional Law University of Khmelnitsky
Ukraine06-2001
Skills
- Deep cleaning
- Safe cleaning with chemicals
- Restroom detailing
- Cleaning techniques
- Team management
- Workload balancing
- Crisis management
- Loading and unloading
- Shipping and receiving
- Financial statements expertise
- Tax document preparation
- Data analysis and research
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Housekeeper
Carriage House Inn Bed & Breakfast
07.2023 - Current
Crew Team Member
Chair Flair Linens
05.2022 - 06.2023
Office Worker
Government of Ukraine
09.2018 - 02.2022
Masters in Economics And Finance - Economics And Finance
Regional Law University of Khmelnitsky
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