Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olena Skatova

Moncton,NB

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

6
6
years of professional experience

Work History

Cashier-consultant

PP "Arsen"
Lviv
06.2022 - 10.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Administrator

Amron
Kharkiv
10.2018 - 12.2020
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Updated databases with new employee information, job changes and terminations.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Processed payroll information according to established guidelines.
  • Responded promptly to customer complaints in a professional manner.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained positive working relationship with fellow staff and management.

Cashier, Family Consultant

FOB "Class"
Kharkiv
10.2016 - 10.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Greeted customers promptly and responded to questions.

Education

Master of Science - Psychology

National Technical University, Kharkiv Polytechnic
Kharkiv
12-2023

Bachelor of Science - Psychology

National Technical University, Kharkiv Polytechnic
Kharkiv
06-2022

Medicinal Business, Paramedic - Medicinal Business

Kupyan Medical College Named After Maria Shkarleto
Kupyansk
02-2012

Skills

  • Product Recommendations
  • Customer Assistance
  • Cash Handling
  • ID Verification
  • Returns processing
  • Customer Service
  • Cash Register Operation
  • Payment Processing
  • Payment Collection
  • Organizational abilities
  • Daily Reporting
  • Customer Relations
  • Cash Management
  • Inventory Control
  • Currency counting
  • Order Taking
  • Customer service excellence
  • Conflict Resolution
  • Liquor regulations and compliance
  • Staff Training

Languages

English
Limited
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Cashier-consultant

PP "Arsen"
06.2022 - 10.2022

Administrator

Amron
10.2018 - 12.2020

Cashier, Family Consultant

FOB "Class"
10.2016 - 10.2018

Master of Science - Psychology

National Technical University, Kharkiv Polytechnic

Bachelor of Science - Psychology

National Technical University, Kharkiv Polytechnic

Medicinal Business, Paramedic - Medicinal Business

Kupyan Medical College Named After Maria Shkarleto

Similar Profiles

CREATE PROFILE
Olena Skatova