Olena Liulchak
Calgary,Canada
Summary
Adept at operations management and customer service, I significantly enhanced workflow efficiency at Bulletproof Roofing. Skilled in policy implementation and project tracking, my proactive approach and multitasking ability have consistently improved organizational productivity. My expertise in communication and data management has driven successful outcomes across diverse teams.
Overview
8
8
years of professional experience
Work History
Project Manager
Bulletproof Roofing
Calgary, Canada
08.2024 - Current
- Planned and organized daily operations, ensuring a smooth workflow and operational efficiency.
- Established office routines and implemented procedures to enhance productivity.
- Scheduled and confirmed client appointments, maintaining an accurate calendar system.
- Answered telephone and electronic inquiries, relaying messages professionally.
- Provided exceptional customer service by addressing clients' needs promptly.
Administrative Assistant
Volyn24
Ukraine
01.2019 - 01.2022
- Coordinated office operations, scheduling, and managing communication workflows
- Compiled data and statistics to create detailed reports for management use
- Delivered outstanding customer service, resolving inquiries effectively
- Implemented and maintained office policies to align with organizational goals
Office Administrative Assistant
Kyivstar
Ukraine
06.2016 - 08.2018
- Managed scheduling and ensured timely confirmation of appointments.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Supported team operations by compiling data and maintaining organized records.
- Answered and routed telephone and electronic communications.
Education
Master’s Degree - Project Management
National University of Water and Environmental Engineering
Ukraine12.2019
Master’s Degree - History and Archaeology
National University of Ostroh Academy
Ukraine12.2019
Bachelor’s Degree - Philology
National University of Ostroh Academy
Ukraine12.2018
Secondary (High School) Graduation Certificate -
Skills
- Operations Management
- Policy Implementation
- Scheduling & Coordination
- Communication
- Customer Service
- Data & Statistics Management
- Multitasking
- Work flow planning
- Project tracking
- Processes and procedures
Technologies
- Proficient in Microsoft Office Suite
- Communication tools
Availability
Legally able to work in Canada and willing to relocate as required
Attributes
- Reliable
- Adaptable
- Detail-oriented
- Client-focused
Corecompetenciesandkeyskills
- Operations Management: Expertise in planning and organizing daily operations.
- Policy Implementation: Skilled in establishing and enforcing office policies and procedures.
- Scheduling & Coordination: Proficient in managing appointments and ensuring timely confirmations.
- Communication: Strong verbal and written communication skills, including telephone and electronic enquiries.
- Customer Service: Dedicated to delivering exceptional client experiences.
- Data & Statistics Management: Competent in compiling and analyzing data for reporting purposes.
- Multitasking: Ability to prioritize tasks and meet deadlines in dynamic environments.
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Professional
German
Limited
References
References available upon request.
Timeline
Project Manager
Bulletproof Roofing
08.2024 - Current
Administrative Assistant
Volyn24
01.2019 - 01.2022
Office Administrative Assistant
Kyivstar
06.2016 - 08.2018
Master’s Degree - Project Management
National University of Water and Environmental Engineering
Master’s Degree - History and Archaeology
National University of Ostroh Academy
Bachelor’s Degree - Philology
National University of Ostroh Academy
Secondary (High School) Graduation Certificate -
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