Olena Kuzniestova
Halifax,Nova Scotia
Summary
Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.
Overview
8
8
years of professional experience
Work History
Account Executive
Pitch Capital
12.2023 - 08.2025
- Lead Generation
- Campaigns design and lead flow
- Communication with potential leads
Customer Support Agent
Clickedin, LinkedIn Lead Generation Software
06.2019 - 12.2023
- Customer Support Agent for LinkedIn Lead Generation Software:
- Live Chat
- Emails
- Tickets
- IBM Watson response evaluation
Customer Support Agent
NDA
05.2020 - 03.2021
- Customer Support Agent for online social net:
- Emails
- Compliance check
Head of Customer Support Department / HR
William Evans Retail LTD (Amazon Selling Company)
10.2017 - 06.2020
- Head of Customer Support Department:
- Managing duties in Customer Support Team
- Daily check
- Monitoring tasks
- Gathering data
- HR/Executive Assistant:
- Managing the HR documents (agreements, scope of work, competence chart etc.)
- Managing vacations and yearly schedule
- Talent acquisition
- Organising team-buildings
Education
Master’s Degree - Translation
Odessa National I.I. Mechnikov University
01.2012
Skills
- Confident PC user
- English - fluent
- Complaint handling
- Customer success management
- Software troubleshooting
- Customer service
- Problem-solving
- Reliability
- Adaptability and flexibility
- Remote support
- Help desk support
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Spanish
Elementary
Timeline
Account Executive
Pitch Capital
12.2023 - 08.2025
Customer Support Agent
NDA
05.2020 - 03.2021
Customer Support Agent
Clickedin, LinkedIn Lead Generation Software
06.2019 - 12.2023
Head of Customer Support Department / HR
William Evans Retail LTD (Amazon Selling Company)
10.2017 - 06.2020
Master’s Degree - Translation
Odessa National I.I. Mechnikov University
Personal qualities
- Responsibility
- Attentive to details
- Reliable
- Fast learner
- Adaptable
- Communicative
Additional information
- Married
- 2 kids
- Ready for business trips
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