Olena Kuzniestova
Halifax,Nova Scotia
Summary
Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.
Overview
8
8
years of professional experience
Work History
Account Executive
Pitch Capital
12.2023 - 08.2025
- Lead Generation
- Campaigns design and lead flow
- Communication with potential leads
Customer Support Agent
Clickedin, LinkedIn Lead Generation Software
06.2019 - 12.2023
- Customer Support Agent for LinkedIn Lead Generation Software:
- Live Chat
- Emails
- Tickets
- IBM Watson response evaluation
Customer Support Agent
NDA
05.2020 - 03.2021
- Customer Support Agent for online social net:
- Emails
- Compliance check
Head of Customer Support Department / HR
William Evans Retail LTD (Amazon Selling Company)
10.2017 - 06.2020
- Head of Customer Support Department:
- Managing duties in Customer Support Team
- Daily check
- Monitoring tasks
- Gathering data
- HR/Executive Assistant:
- Managing the HR documents (agreements, scope of work, competence chart etc.)
- Managing vacations and yearly schedule
- Talent acquisition
- Organising team-buildings
Education
Master’s Degree - Translation
Odessa National I.I. Mechnikov University
01.2012
Skills
- Confident PC user
- English - fluent
- Complaint handling
- Customer success management
- Software troubleshooting
- Customer service
- Problem-solving
- Reliability
- Adaptability and flexibility
- Remote support
- Help desk support
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Spanish
Elementary
Timeline
Account Executive
Pitch Capital
12.2023 - 08.2025
Customer Support Agent
NDA
05.2020 - 03.2021
Customer Support Agent
Clickedin, LinkedIn Lead Generation Software
06.2019 - 12.2023
Head of Customer Support Department / HR
William Evans Retail LTD (Amazon Selling Company)
10.2017 - 06.2020
Master’s Degree - Translation
Odessa National I.I. Mechnikov University
Personal qualities
- Responsibility
- Attentive to details
- Reliable
- Fast learner
- Adaptable
- Communicative
Additional information
- Married
- 2 kids
- Ready for business trips
Similar Profiles
Kirby PieriKirby Pieri
Baseball Instructor at Pitch 2 PitchBaseball Instructor at Pitch 2 Pitch
Abrehaley Estifanos (Abe)Abrehaley Estifanos (Abe)
Carpenter at Pitch Masters PTY LTDCarpenter at Pitch Masters PTY LTD
Raven PalmerRaven Palmer
Transfer Agent (Remote) at Pitch Perfect SolutionsTransfer Agent (Remote) at Pitch Perfect Solutions
LOVEPREET SINGHLOVEPREET SINGH
General labourer at CevaGeneral labourer at Ceva
Byron LeslieByron Leslie
Carpenter at Greytop Commercial ConstructionCarpenter at Greytop Commercial Construction