Summary
Overview
Work History
Education
Skills
Timeline
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Olena Kim

Calgary

Summary

Friendly and reliable, offering unmatched customer service and workplace focus. Focused, with a strong understanding of retail operations. Highly service-minded and professional with customers and employees alike. Knowledgeable Baker with expertise in cakes, cookies and pastries. Team player with solid management and training experience.

Overview

13
13
years of professional experience

Work History

Baker

Phil and Sebastian Coffee Company Canada Ltd.
12.2023 - Current

- Followed food safety guidelines while preparing all food items.
- Measured out ingredients accurately to ensure consistent product quality.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Baked fresh bread and pastries for cafes and restaurants.
- Finished baked goods with glazes, icings and other toppings.

Housekeeper

Best Wenstern
08.2022 - 08.2023


  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Communicated with customers about requests for additional supplies or cleaning services.

Quality Assurance Engineer

Raisol
04.2016 - 04.2020
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Inspected set sample of products for defects and compliance with design standards.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Developed and implemented quality assurance improvements.
  • Sorted product and provided expertise on non-conforming product requirements.

Waitress

Fuji
09.2015 - 04.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress

Evrasia
01.2012 - 09.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

Bachelor of Theology - Theological Studies

Theological Academy 'Grace' of Christians of Evang
06.2022

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Communication
  • Team Player
  • Responsibility

Timeline

Baker

Phil and Sebastian Coffee Company Canada Ltd.
12.2023 - Current

Housekeeper

Best Wenstern
08.2022 - 08.2023

Quality Assurance Engineer

Raisol
04.2016 - 04.2020

Waitress

Fuji
09.2015 - 04.2016

Waitress

Evrasia
01.2012 - 09.2014

Bachelor of Theology - Theological Studies

Theological Academy 'Grace' of Christians of Evang
Olena Kim