Olena Hawkes
Durham
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Bass Pro Shops
10.2024 - 01.2025
- Restocked and organized merchandise in front lanes.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Cashier
Cineplex Entertainment
03.2021 - 12.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Canvape
03.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Madonna Catholic Secondary School
Toronto, ON06-2017
Skills
- Customer service
- Cash handling
- Upselling
- Merchandise display
- Reliable and punctual
- Point-of-sale operation
Languages
English
Certification
Smart Serve Certified
Timeline
Seasonal Sales Associate
Bass Pro Shops
10.2024 - 01.2025
Cashier
Cineplex Entertainment
03.2021 - 12.2024
Sales Associate
Canvape
03.2018 - 09.2020
High School Diploma -
Madonna Catholic Secondary School
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