Overview
Work History
Education
Skills
Languages
Timeline
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Olena Drotenko

Toronto,ON

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Metro Cash & Carry
09.2020 - 01.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Retail Store Associate

Zara
01.2016 - 08.2020
  • Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
  • Greeted customers in a friendly manner; answered questions regarding merchandise items.
  • Assisted with Fitting Room duties including ensuring counter area was clean , organized and had the proper supplies in place and assisted customer inquiries.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
  • Answered questions about store policies and addressed customer concerns.

Cleaner

Cleaning Business
04.2015 - 07.2018
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Followed safe handling procedures for soiled laundry.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

Master of Arts - German Language

H.S.Skovoroda Kharkiv National University
Kharkiv, Ukraine
06.1998

Skills

  • Money Handling
  • Customer Service
  • Sales Expertise
  • Teamwork and Collaboration
  • Transaction Processing
  • Fluent in German, Ukrainian, Russian

Languages

German
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Elementary

Timeline

Retail Sales Associate

Metro Cash & Carry
09.2020 - 01.2022

Retail Store Associate

Zara
01.2016 - 08.2020

Cleaner

Cleaning Business
04.2015 - 07.2018

Master of Arts - German Language

H.S.Skovoroda Kharkiv National University

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Olena Drotenko