Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olena Dombrovska

Winnipeg,Manitoba

Summary

Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Reliable and upbeat Shop Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Shop Assistant

Pocket Stay
04.2021 - 02.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Conducted demonstrations to highlight features and benefits of products.

Retail Sales Assistant

Fontan Sky
05.2020 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.

Retail Shop Assistant

Tavria B
01.2018 - 03.2020
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Conducted demonstrations to highlight features and benefits of products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

GED -

Odessa Trade And Economic College
Odessa, Ukraine
06.2017

Skills

  • Consultative Sales Approach
  • Corrective Actions
  • Records Management
  • Proper Staffing
  • Upselling
  • Routine Inspections
  • Garment Pinning
  • Effective Customer Communication
  • Shop Organization
  • Inventory Management

Timeline

Shop Assistant

Pocket Stay
04.2021 - 02.2023

Retail Sales Assistant

Fontan Sky
05.2020 - 03.2021

Retail Shop Assistant

Tavria B
01.2018 - 03.2020

GED -

Odessa Trade And Economic College
Olena Dombrovska