Olena Dobrianska
Montreal,Quebec
Summary
Proven leader in warehouse efficiency and customer support, I significantly enhanced operations at Home Depot by streamlining shipment processing and inventory management. Expert in forklift operation and adept at fostering team cooperation, my approach has consistently improved service delivery and workplace safety.
Results-oriented logistics professional prepared for Receiving Associate role, bringing valuable experience in managing inbound goods and optimizing warehouse efficiency. Proven ability to collaborate effectively with team members and adapt to dynamic environments. Reliable and flexible, with skills in inventory control and documentation, ensuring smooth operations and accurate record-keeping.
Overview
4
4
years of professional experience
Work History
Receiving Associate
Home Depot
06.2022 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Utilize company software and systems to track shipments, update records, and ensure compliance with store policies.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Customer Support Manager
TransactFirstATM
03.2021 - 05.2022
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Provided technical support and issue resolution for businesses utilizing company-provided ATM systems.
- Diagnosed and troubleshot hardware and software issues to ensure uninterrupted operation of payment processing terminals.
- Assisted clients with transaction-related inquiries, system maintenance, and troubleshooting, ensuring seamless payment operations.
- Maintained detailed service logs, collaborated with internal teams to resolve escalations, and contributed to service efficiency improvements.
Education
Bachelor of Science - Sociology
Odesa I. I. Mechnikov National University
Odesa, Ukraine05-2012
Skills
- Warehouse safety
- Loading and unloading
- Shipping procedures
- Palletizer safety
- Stock rotation
- Hand jack use
- Pallet jack use
- Barcode scanner use
- Labeling packages
- Receiving reports
- Forklift operation
- Package handling
- Teamwork and cooperation
- Self-motivated and independent
- Shipping and receiving
- Warehousing operations
- Microsoft Office Suite
- Relationship building
- Time management
- Safety procedures
- Inventory management
- Warehouse software systems
- Merchandise staging
- Attention to detail
- Load planning
- Material handling equipment
- Certified forklift driver
- Materials transportation
- Equipment maintenance
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Receiving Associate
Home Depot
06.2022 - Current
Customer Support Manager
TransactFirstATM
03.2021 - 05.2022
Bachelor of Science - Sociology
Odesa I. I. Mechnikov National University
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