Olena Chaika

Outgoing personality, with excellent communication skills and a positive attitude. Customer Service Representative as an individual and in teams. I can assess client needs, developing effective service plans, and demonstrating outcome-focused case management. Fluent in Ukrainian and Russian, with a strong background in working with diverse populations and collaborating with community partners. Adept at maintaining client case files, monitoring progress, and advocating for client success.

I have worked for 15 years as a lawyer, which taught me logical as well as creative thinking and problem solving. My experience of working in teams taught me how to keep positive group dynamics. I respect the work of other people and their efforts. I’m positive and optimistic.

• Microsoft Office proficiency.
• Organised and efficient at maintaining all the documentation and office files accurate and updated in digital and printed formats, as well as incoming and outgoing mail, e-mail and calls.
• Work as a team to achieve the goals and objectives of the department and the organization.
• Ability to perform well under stress.
• Management and planning skills: ability to organize work and distribute tasks to achieve common goals.
• Proficient in MS Teams, Outlook, and Case Flo.
• Sensitivity to Diversity and Strong Interpersonal Skills.